Senior Manager - Solution Consulting

Job Description

● Lead, mentor, and develop a team of Specialist Solution Consultants (SSCs), supporting discovery calls, live demos, and solution alignment.

● Provide oversight on the forecasting, execution, and technical qualification of deals for your region(s).

● Collaborate closely with the sales and solution consulting teams to provide support for strategic initiatives.

● Leverage your technical expertise to refine innovative solutions to solve our customers' business problems and scale them through our team.

● Collaborate directly with economic buyers on deals, coaching your team to engage with architects, developers, administrators, and other technical points of contacts to achieve a technical win.

● Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.

● Evangelize Moveworks through field, corporate, and regional marketing events.

● Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.

● Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge, expertise, and specialty.

Qualifications

To be successful in this role you have:

• Be a seasoned professional with over 8 years of hands-on experience in pre-sales customer-facing technical roles leading to at least 3 years of pre-sales management

● Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.

● Understanding of REST APIs and integration technologies.

● Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.

● Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.

● Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.

● Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.

● Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.

● Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.

● Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.

● Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.

● Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.

● A coach through and through, but one who can pitch in as needed at all levels of an opportunity.

● Experience with Conversational AI technologies is an added benefit.

Fluency in English and German essential

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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