Minor International

Hotel operator, restaurants, and lifestyle brands

Chief Concierge

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeRas Al-Khaimah - Ras Al Khaimah - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Strong concierge and front office skills and knowledge.
At least 2 years of experience at a management level in a luxury hotel.
Good computer and property management system skills.
Excellent oral and written English communication skills.
Outstanding guest relations skills.
Les Clefs d’Or certification is required.
Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

Supervise and direct Concierge and Bell Desk activities, Bell Staff, Doormen, valet parking, and airport transportation requirements.
Provide information about hotel services, local places of interest, restaurants, doctors, sightseeing tours, and other matters likely to interest guests.
Recommend the hotel's own food and beverage outlets before outside restaurants, maintaining full knowledge of the outlets, including cuisine and operating times.
Ensure the lobby is kept orderly.
Prepare efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration projected occupancy, forecasts, and large group movements.
Ensure Concierge, Doormen, Valet, and Bell staff are neat, clean, punctual, and perform assigned tasks promptly and efficiently.
Handle guest-related problems and liaise with department heads or executive management in the absence of the Director of Operations.
Maintain current, comprehensive, guest-focused departmental standards and procedures, and implement them through on-the-job training.
Conduct training-needs analysis for departmental staff and design and implement training programs to meet identified needs.
Conduct probationary and formal performance-appraisal discussions; coach, counsel, and discipline staff, providing constructive feedback to enhance performance.
Ensure guest requests for information or assistance are fulfilled courteously, efficiently, and professionally in keeping with the hotel brand.

Desired Qualifications

Knowledge of local and foreign languages is an advantage.

Job Location:

Anantara Mina Al Arab Ras Al Khaimah Resort



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests
Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
Ensures the lobby is always kept in an orderly fashion
Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements
Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
Handle problems associated with guests and liaised with department heads or executive management in the absence of the Director of Operations
Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through on-the-job training
Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand.

Qualifications:

Strong Concierge and Front Office skills and knowledge.
Minimum 2 years at a management level of a luxury hotel.
Possesses good computer and property management system skills.
Excellent communication skills in English – oral and written. Knowledge of local and foreign languages is an advantage.
Outstanding guest relations skills.
Les Clefs d’Or certification is a must.
Able to work a flexible schedule, including weekends and holidays

Not the right fit? Set up email alerts as new job postings become available that meet your interest!

About the Company

Minor International

Hotel operator, restaurants, and lifestyle brands

Minor International operates across hospitality, food and beverage, and lifestyle retail. Its three units—Minor Hotels, Minor Food, and Minor Lifestyle—own, manage, or distribute hotels, restaurants (e.g., Anantara, Avani, NH Hotels, The Pizza Company, Swensen’s, Dairy Queen), and lifestyle products, with a vertically integrated approach that includes franchising. The company differentiates itself through a global footprint of 540+ properties in 50+ countries, a mix of ownership and management, and recent European expansion via the NH Hotel Group consolidation. Its goal is to become one of Asia’s leading hospitality and lifestyle conglomerates by driving international growth and expanding its premium footprint across hotels, restaurants, and brands.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bangkok, Thailand
Founded: 1978

Recently Posted Jobs

Explore more opportunities at Minor International

See more jobs