Tesla

Makes electric cars, robotaxis and grid batteries

IT Manufacturing Technician - IT Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A minimum of 5 years of experience in a desktop support or system administration role is required.
Experience troubleshooting hardware issues and replacing hardware on Windows machines is required.
Experience troubleshooting printers, barcode scanners, handheld radios, and digital signage is required.
Experience troubleshooting basic client-side network issues involving DHCP, DNS, and static IP is required.
Availability for swing shift, weekends, and on-call support is required.
Linux support experience is a plus.
Network hardware support experience is a plus.
Basic knowledge of Active Directory is required.
DevOps experience is a plus.

Responsibilities

Keep manufacturing lines running.
Install, support, upgrade, replace, and remediate IT hardware along manufacturing lines.
Respond quickly to customer requests and incidents.
Troubleshoot hardware, operating system, and software issues.
Troubleshoot network issues from the client through the switch and IDF.
Interface with manufacturing groups to understand issues.
Determine how to address long-term needs within IT manufacturing standards.

Category	Engineering & Information Technology
Location	AUSTIN, Texas
Requisition ID	282616
Type	Full-time

Job Description

<div class="MSWordContent"><p>Tesla has an opportunity for an IT Manufacturing Support Technician at its Austin, TX location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy. </div>

Job Responsibilities

Primary responsibility is to keep manufacturing lines running
Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines
Quickly respond to requests and incidents from our customers
Troubleshoot Hardware, Operating System and software issues
Troubleshoot Network issues from the client up to the switch and IDF
Interface with the various manufacturing groups to understand issues
Interpret how to solve long term needs within the framework of IT MFG standards

Job Requirements

Minimum of 5 years’ experience within a desktop support or system admin role
Experience troubleshooting hardware issues and replacing hardware on Windows machines
Experience troubleshooting printings, barcode scanners, hand held radios, digital signage
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
Must have good communication skills
Must be available for swing shift, weekends, and on-call support
Linux support experience a plus
Network hardware support experience a plus
Basic knowledge of Active Directory
Dev/Ops experience a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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