AirTrunk

Manages hyperscale data centers for cloud

Maintenance Service Manager

Facilities ManagementConfirmed live in the last 24 hours

Full-timeOsaka, JapanNo salary listedIn-person

About the Job

Requirements

At least 5 years of mechanical and electrical experience in data centres, facilities, engineering operations, trades, or related fields; data-centre experience is preferred.
Fluency in written and spoken English and Japanese.
Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and operations and maintenance manuals.
Familiarity with customer portals, building management systems, and computerized maintenance management systems.
Customer management skills and experience chairing meetings.

Responsibilities

Support the Senior Technical Service Manager in all aspects of data centre operations to achieve 100% uptime and compliance with customer service level agreements.
Work with a multidisciplinary team of managers, technicians, and third-party vendors to plan, manage, and supervise planned and reactive maintenance activities at a nominated site.
Lead the site's technician team day to day, report and raise issues and tasks to the Senior Technical Service Manager, and ensure technical and non-technical site resources, including 24/7 technical operations staff, are managed effectively; plan, coordinate, and cover leave.
Supervise and manage on-site technical team members to achieve optimal performance, set team performance goals, and develop, coach, and counsel team members.
Handle, investigate, and resolve complex technical issues and incidents at the site.
Ensure alignment with site operating procedures (SOP, MOP, EOP) and other documentation required by law, including safe work method statements.
Prepare and maintain asset maintenance plans and tasks, updating them for new equipment and revised maintenance or regulatory requirements.
Manage planned maintenance, repairs, and upgrades, ensuring that all work has appropriate supervision; attend outside normal working hours when required.
Prepare or review change-management procedures and maintain an up-to-date library of switching and isolation procedures; identify and provide staff training to ensure staff are appropriately skilled for site tasks.
Maintain compliance with local regulatory requirements, including environmental, building, fire, electrical, hydraulic, and occupational health and safety requirements.
Serve as the primary operational contact for vendors, secondary contact for customers, and local point of escalation during emergencies and day-to-day operations.
Coordinate and prepare change requests using the provided systems in accordance with customer change policies and service-level expectations.
Perform critical switching and service isolation at the site so equipment can be bypassed for maintenance, including attendance outside normal working hours when required.
Supervise operational metrics and data, and analyze risks.
Conduct regular property inspections.
Participate in the on-call incident-response roster.

Desired Qualifications

Experience in data centres is preferred.
Experience successfully managing third-party service providers and negotiating service quotes or pricing.

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As the Maintenance Services Manager (MSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

Supporting the STSM in relation to all aspects of data centre operations to achieve 100% up-time and compliance with customer SLAs
Work as part of a multi-disciplinary team of managers, technicians and third-party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site

Your Day to Day

The MSM is responsible for the day-to-day leadership of the team of technicians of the site, reporting and raising issues/tasks to the STSM and as required;

Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and covered
Supervise and manage the technical on-site team members to ensure optimal performance is being achieved
Setting performance goals for the technician team, as well as the development, coaching, and counselling of the team members
Handle, investigate and resolve complex technical issues and incidents which arise at the site
Ensure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements
Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required.
Prepare and or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site.
Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
Primary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day-to-day operations
Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations
Attend and perform all critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required.
Supervise operational metrics, data and analyse risks
Conduct regular property inspections
Take part in the 'on call' incident response roster

Requirements

5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
Fluent in English and Japanese (written/spoken)
Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
Excellent collaborator with strong communication skills
Exceptionally flexible, forward-thinking and motivated by change
Effective customer management skills and meeting chair experience

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

About the Company

AirTrunk

Manages hyperscale data centers for cloud

AirTrunk builds and runs large-scale data center campuses in the Asia-Pacific and Japan region to support cloud computing, content delivery, and large enterprise clients. Its hyperscale facilities house the physical infrastructure—space and power—needed for cloud services, delivering reliable, energy-efficient data center capacity under long-term lease contracts with major cloud providers. The company designs, constructs, and operates these campuses to provide scalable, predictable infrastructure for customers who require substantial storage and processing capacity. AirTrunk differentiates itself by focusing on APJ regional expertise, large-scale campus design, and emphasis on reliability and energy efficiency to meet hyperscale demand. Its goal is to accelerate the growth of cloud services across the APJ region by offering scalable, sustainable digital infrastructure through long-term partnerships with cloud service providers.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $9.9B
Headquarters: Sydney NSW, Australia
Founded: 2015

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