Tesla

Makes electric cars, robotaxis and grid batteries

IT Field Service Support Technician - IT Operations

Network Engineering & Administration +1Confirmed live in the last 24 hours

Full-timeWest Covina, CA, USANo salary listed

About the Job

Requirements

A bachelor's degree in Computer Science, Networking, or Information Systems, or equivalent training or experience.
At least five years of experience working on a desktop, infrastructure, or network support team.
Experience building remote retail, service, manufacturing, or business-office sites as part of a larger enterprise organization.
Ability to travel quickly and frequently as needed.
Knowledge of backend Microsoft environments, including Active Directory, Intune, and System Center Configuration Manager (SCCM), for configuration, management, and troubleshooting.
Ability to assess and prioritize issues and communicate corrective plans to stakeholders directly or through presentations.
Experience with System Center Configuration Manager (SCCM), mobile device management (MDM), Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, infrared touchscreens, and digital displays.

Responsibilities

Provide Tier 2 maintenance and support for IT infrastructure at retail sites.
Troubleshoot IT problem tickets until resolved or escalated to a Tier 3 support team.
Proactively ensure high availability of systems and infrastructure in Tesla Centers.
Monitor remote systems, networks, telephony, and operational support systems.
Work with outside vendors to troubleshoot network outages or test and turn up internet service provider circuits.
Manage, maintain, and coordinate multiple critical, high-visibility projects simultaneously.
Develop and maintain relationships with vendors and contractors.
Understand project requirements and develop project plans to deliver on time in collaboration with different Tesla teams.

Desired Qualifications

PowerShell or Python experience is a plus.
Certifications such as JNCIA, MCSE, or CCNA are a plus.

Category	Engineering & Information Technology
Location	West Covina, California
Requisition ID	288242
Type	Full-time

Job Description

<p>The IT Field Service Support Technician, ensures smooth and consistent sustaining of IT systems and operations of Tesla Retail side of the house which includes sales locations, service centers and collision centers in North America, Canada and Mexico. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously. The candidate is expected to be based in the greater Los Angeles area and may require frequent travel to Tesla’s Retail sites throughout southern California and North America.</p>

Job Responsibilities

Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites
Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team
Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
Participate in monitoring remote systems, networks, telephony, and operational support systems
Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits
Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously
Develop and maintain relationships with vendors and contractors
Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla

Job Requirements

Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent training/experience
Minimum of five years' experience working on a desktop, infrastructure or network support team
Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization
Ability to travel quickly and frequently as needed
Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting
Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
Experience with the following: SCCM, MDM, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens and digital displays
PowerShell or Python experience is a plus
Certifications such as JNCIA, MCSE, or CCNA are a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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