Bank OZK

Regional bank financing commercial real estate

Consumer Banking Relationship Specialist - Relationship Banker

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeHarrison, AR, USANo salary listed

About the Job

Requirements

High school diploma or equivalent is required.
At least one year of experience interacting with people and demonstrating excellent service skills, acquired through work, military service, or education, is required.
Basic knowledge of personal finance and household budgeting is required.
Knowledge of bank policies and procedures is required.
Critical thinking and communication skills are required.
The ability to provide customer service and maintain a helpful, friendly, approachable, enthusiastic, and professional disposition is required.
The ability to demonstrate confidence and act as a trusted advisor is required.
The ability to communicate effectively verbally and in writing is required.
The ability to work as part of a team in a continually changing environment is required.
The ability to think critically and work accurately and efficiently, including attention to detail, is required.
The ability to work without close supervision is required.
The ability to maintain confidentiality is required.
The ability to follow policies and procedures, including safety and security procedures, is required.
The ability to travel to other work locations for training or staffing shortages as needed is required.
Skill in using computers and Microsoft Office applications necessary to perform the essential job functions is required.
The ability to operate customary equipment and technology used in a business environment, with or without accommodation, is required.

Responsibilities

Build professional customer relationships by using assessment tools and engaging customers in conversations to identify needs, make appropriate recommendations, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Resolve customer concerns empathetically, proactively, and promptly, escalating issues to the next level of authority as needed.
Collaborate with line-of-business partners to promote teamwork, customer service, and continuous learning.
Promote teamwork by setting an example and taking initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as needed.
Model and promote the bank's customer service standards.
Support the bank's values and mission.
Maintain integrity, trustworthiness, and professionalism.
Complete required training promptly.
Pursue continuous learning and accept and apply constructive feedback from more experienced team members.
Maintain punctuality and attendance.
Follow bank policies, procedures, and guidelines.

Desired Qualifications

A bachelor's degree is preferred.
Knowledge of, experience with, and the ability to explain bank products, online banking, mobile banking applications, and banking cards are preferred.
Experience in retail customer service and/or sales is preferred.
NMLS is preferred and required for lending activities.

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
Open and service deposit accounts.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
Actively promote teamwork, leading by example and taking initiative to assist others.
Provide backup and assistance to other retail banking roles and locations, as necessary.
Model and champion the Bank’s standards for exceptional customer service.
Enthusiastically support the bank’s values and mission.
Display a high degree of integrity, trustworthiness, and professionalism at all times.
Complete all essential training timely.
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
Maintain consistently good punctuality and attendance to work.
Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
Knowledge of bank policies and procedures
Critical thinking and communication skills
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to demonstrate confidence and act as a trusted advisor
Ability to communicate effectively both verbally and in writing
Ability to demonstrate team player approach, capable of thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to work without close supervision
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Ability to travel to other work locations (e.g., training, staffing shortages), as needed
Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor’s degree preferred
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Basic knowledge of personal finance and household budgeting required
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
Experience in retail customer service and/or sales preferred
NMLS preferred (required for lending activities)

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

This position is not eligible for employer-sponsored work authorization or immigration assistance. Applicants must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

About the Company

Bank OZK

Regional bank financing commercial real estate

Bank OZK is a regional bank that focuses on commercial real estate construction financing for institutional-grade developers in major U.S. markets. It funds large CRE loans through its Real Estate Specialties Group (RESG) using a strong retail deposit base, complemented by a high‑performing Corporate and Institutional Banking division that includes sponsor, equipment, and fund finance, supported by in-house capital markets and treasury services. The bank differentiates itself with disciplined underwriting, deep expertise in complex assets, and execution certainty, enabling large, senior-secured facilities and diversified revenue across CRE and corporate banking. Its goal is to maintain leadership in high-barrier urban projects while staying resilient through cycles by expanding services and deepening institutional client relationships.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Little Rock, AR
Founded: 1903

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