Principal Technical Consultant - Federal
About the job
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Full Scope Polygraph (FSP).
- At least 5 years of experience working within or directly supporting U.S. federal agencies, with strong familiarity with classified-environment constraints, including self-hosted infrastructure, offline release cycles, accreditation processes, and cross-domain solutions.
- At least 8 years of hands-on technical experience in complex enterprise environments, such as enterprise IT platforms, IT service management tooling, enterprise resource planning systems, or cloud infrastructure, with demonstrated depth in integrations, data architecture, and portal/workflow design.
- Ability to act as a trusted technical advisor by presenting architectural options and tradeoffs, constructively challenging unsound requirements, and aligning diverse stakeholders.
- Strong working knowledge of enterprise infrastructure concepts, including Lightweight Directory Access Protocol (LDAP), single sign-on (SSO)/Security Assertion Markup Language (SAML), virtual private networks (VPN), Secure Sockets Layer (SSL), network architecture, and security boundary design.
- Experience with web technologies, including Extensible Markup Language (XML), HyperText Markup Language (HTML), JavaScript, web services, application programming interfaces (APIs), and middleware.
- Familiarity with data management, database design, and enterprise data governance.
- Ability to present confidently to senior government stakeholders and navigate organizational complexity.
- Experience integrating artificial intelligence (AI)-driven tools or workflows into delivery processes or solution design.
- Create and deliver platform solutions that account for long-term technical architecture, process design, and ServiceNow technical standards.
- Support platform-wide process definition, re-engineering, improvement, and gap analysis of current- and future-state processes and functionality during workshops with key customer sponsors and stakeholders.
- Advise customers on using ServiceNow Platform capabilities to improve existing processes.
- Lead customer design workshops across multiple ServiceNow platform products and capabilities.
- Guide customers in completing required documentation, such as business requirement workbooks, for technical aspects of the solution.
- Draft technically focused user stories, acceptance criteria, and testing strategies; provide knowledge transfer; and support customers in reviewing and approving these materials.
- Provide ad hoc oversight and training for customers’ future system administrators throughout the engagement.
- Lead technical aspects of project and solution delivery, sometimes overseeing and unit testing development by partner resources.
- Serve as a lead member of an engagement project team focused on delivering customer outcomes.
- Develop required integration components, including single sign-on (SSO) and Lightweight Directory Access Protocol (LDAP), with multiple systems.
- Prepare all customer-facing technology deliverables and ensure the quality of configured and developed solutions.
- Manage multiple complex projects and initiatives.
- Promote continuous improvement practices for delivery and engagement materials.
- Support specific sales activities when required.
- Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
- Direct ServiceNow experience in configuration, development, or administration; candidates with adjacent platform experience and the stated profile are also encouraged to apply.
- ServiceNow certifications, including Certified System Administrator (CSA) or Certified Application Developer (CAD), or willingness to certify within the first 6 months.
- Experience with ServiceNow-specific capabilities, including Configuration Management Database (CMDB)/Common Service Data Model (CSDM), Domain Separation, MID Server architecture, Vault, Edge Encryption, Data Privacy, and Government Community Cloud (GCC).
- Experience with ServiceNow Government Community Cloud (GCC) or similar government-specific software-as-a-service (SaaS) deployments.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
Get referred to ServiceNow
See people who can refer or advise you
Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
2%1 year growth
1%2 year growth
1%More than 25% of S&P 500 stocks are down 40% or more from their highs, even with the index near record levels, as of October 8, 2026. The Motley Fool sees that as a chance to hunt for bargains in tech. It names four picks. Netflix trades at about 18.5 times 2027 analyst earnings estimates, and advertising should drive its growth. Oracle has a $664 billion backlog in cloud infrastructure, but carries heavy debt and burns cash. ServiceNow, hit by the 2026 software sell-off, trades at 7.5 times forward sales as it pushes into agentic AI. AppLovin trades at 13 times 2027 earnings estimates. Its revenue rose 53% last quarter to $1.9 billion.
Chevron, ServiceNow and Nasdaq finance chiefs say AI projects must prove their worth before getting funded. They spoke on a panel at the Fortune Most Powerful Women Summit in Santa Barbara on Tuesday. Chevron's chief financial officer, Eimear Bonner, said AI "has got to compete for capital" and cannot be "a science experiment." She wants a clear path to value and results that reach the bottom line. ServiceNow's Gina Mastantuno said CFOs must also weigh the cost of falling behind rivals. The company expects $500 million in savings this year, largely from using its own products. Nasdaq's Sarah Youngwood sorts investments by time horizon and tracks AI metrics such as coding speed, client retention and token costs.
Palantir Technologies trades at 139 times trailing free cash flow compared to ServiceNow's 31 times, but investors are paying the premium for faster AI-driven growth. Palantir's June-quarter revenue surged 93% to $1.94 billion, with GAAP operating income reaching $912 million, about 47% of revenue. ServiceNow's second-quarter subscription revenue rose 24.5% to $3.88 billion. Current remaining performance obligations increased 21% to $13.2 billion. Operating cash flow reached $587 million, with free cash flow at $473 million after property purchases. Institutional ownership data shows ServiceNow's holder count increased to 115 from 108 in Q1, whilst Palantir's fell to 86 from 96. Palantir had 60.18 million shares short on 15 September, approximately 2.8% of float. Both companies offer different enterprise automation approaches, with the valuation gap reflecting Palantir's exceptional growth trajectory.
ServiceNow and UiPath both offer AI-powered automation platforms, but differ in scale and growth. ServiceNow reported revenue of nearly $13.3 billion for fiscal 2025, up 20.9%, with net income of $1.75 billion. UiPath posted revenue of $1.6 billion for fiscal 2026, up 12.7%, achieving its first full-year GAAP profitability with net income of $282.3 million. ServiceNow's AI products surpassed $1 billion in annual contract value in Q2. However, its $7.75 billion Armis acquisition raised total debt to $7.5 billion by June 2026. UiPath carries no debt and maintains a current ratio of 2.5x, but faces slower growth with flat customer count year-over-year. ServiceNow trades at 33.9x forward P/E versus UiPath's 17.1x, reflecting different growth trajectories and market positioning.
ServiceNow shares rose 2.5% to $137.40 in premarket trading as the company co-hosted the Fortune AIQ Summit at the New York Stock Exchange, an event focused on deploying and scaling artificial intelligence within businesses. The gains came alongside an 18% rise in partner Accenture's shares following its latest financial results. Several analysts recently increased ServiceNow price targets, with Deutsche Bank raising its target to $155 from $135 and Cantor Fitzgerald lifting its target to $174. ServiceNow previously reported second-quarter subscription revenue of $3.877 billion, up 24.5% year-on-year. The company raised its full-year 2026 subscription revenue guidance to between $15.76 billion and $15.78 billion. The broader US equity market also traded higher, with the S&P 500 gaining 0.25% and the Nasdaq advancing 0.5%.