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Tanium

Endpoint security and real-time systems management

Helpdesk Engineer

IT Service Desk & End User SupportUpdated on Nov 13
Full-timeKraków, PolandNo salary listed

About the Job

Requirements

  • A Bachelor's degree in Computer Science or IT, or equivalent work experience.
  • Two years of relevant technical support experience.
  • A solid understanding of Mac OS X and Windows operating systems.
  • An understanding of Active Directory.
  • A basic understanding of networking.
  • Experience with ServiceNow or another IT ticketing system.
  • Experience using video conferencing tools such as Zoom or Teams.
  • Ability to support both non-technical and highly technical end users.
  • Strong problem-solving skills.
  • Positive attitude and excellent interpersonal communication skills.
  • Passion for technology.

Responsibilities

  • Assist with user onboarding and offboarding.
  • Act as Level 1 and Level 2 support for all Tanium employees.
  • Configure and support issues with iOS and Android devices.
  • Provide on-site and remote support to end users.
  • Help create content and develop the internal IT Wiki.
  • Assist in the device imaging process.
  • Provide audio/visual and event support.
  • Perform project work.

Desired Qualifications

  • Experience with user management in Google.
  • Executive or VIP support experience.

About the Company

Tanium

Endpoint security and real-time systems management

Tanium provides endpoint security and IT systems management using the Tanium XEM platform. The platform gives real-time visibility and control over endpoints across an organization, allowing teams to see all devices, applications, and configurations and to take actions quickly. It works by deploying lightweight agents on endpoints that continuously collect data and respond to guided queries from a centralized console, enabling tasks like asset discovery, vulnerability assessment, patching, and remediation at scale. Compared to competitors, Tanium emphasizes real-time, large-scale visibility and control across heterogeneous environments, including government, financial, and retail sectors, with a single platform that integrates security and IT operations. The company's goal is to help organizations protect their critical assets and manage their IT environments with certainty and precision.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$805.7M
Headquarters
Bellevue, WA
Founded
2007

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