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Natterbox

Cloud-based Salesforce-native contact center solution

Alliances Manager

Business Development & PartnershipsPosted on Nov 11
Full-timeNew York, NY, USA

About the Job

Requirements

  • Have 3–5 years of experience in a client-facing or business development role, such as technology sales, recruitment, or channel/alliances management.
  • Have a proven track record of building and maintaining strong, long-lasting relationships with partners or clients.
  • Have experience planning, executing, and managing events, from large-scale trade shows to intimate networking gatherings.
  • Have demonstrable experience presenting to audiences ranging from technical experts to senior executives.
  • Have strong verbal and written communication skills and the ability to articulate complex concepts clearly and persuasively.
  • Have the ability to build rapport and establish connections in networking environments.
  • Have organisational and project management skills to manage multiple priorities and deadlines effectively.
  • Be proactive and self-motivated, with a determined attitude and focus on achieving measurable results.
  • Be confident and engaging when presenting and able to represent the company professionally at all levels.

Responsibilities

  • Manage day-to-day relationships with key partners, serving as the main point of contact for operational and commercial activities.
  • Build working relationships with partner sales, marketing, and technical teams to drive joint business success.
  • Support the Director of Strategic Partnerships in managing senior stakeholder relationships within key partner organisations.
  • Conduct regular onsite account reviews and partner enablement sessions.
  • Lead sales and technical enablement activities to equip North American partners to position and deliver Natterbox solutions effectively.
  • Coordinate and deliver partner training sessions, workshops, and product updates, both face to face and virtually.
  • Maintain and distribute up-to-date partner collateral, presentations, and sales materials.
  • Plan and execute joint go-to-market campaigns and customer events with partners to drive lead generation and pipeline creation.
  • Collaborate with Marketing and Sales teams to align regional partner initiatives with Natterbox's go-to-market strategy.
  • Track and report on joint sales opportunities and partner-led deals.
  • Prepare and lead quarterly business reviews with partners to assess performance, identify growth opportunities, and address challenges.
  • Maintain accurate tracking of partner key performance indicators, pipeline, and revenue contribution within the region.
  • Provide regular internal reporting and insights on partner performance and market activity.
  • Work with North American Sales, Marketing, and Customer Success teams to align partner activities with regional business goals.
  • Collaborate with the Director of Strategic Partnerships to ensure regional insights inform global partnership strategy and priorities.
  • Communicate partner feedback and market insights to Product and Enablement teams.
  • Travel for onsite partner visits at least three times a week, with interstate travel also required.
  • Attend some events outside working hours.
  • Generate pipeline and closed-won business through partner referrals, execute joint co-marketing activities and events, influence deals through ecosystem relationships, and acquire partners and secure partner agreements.

About the Company

Natterbox

Cloud-based Salesforce-native contact center solution

Natterbox provides a cloud-based contact center and business phone system that runs inside Salesforce. It uses a VoIP cloud PBX to handle calls without hardware and integrates voice data directly into CRM processes, with features like click-to-dial, call recording, routing, transcription, speech analytics, omnichannel SMS/WhatsApp, and AI assistants. Administrators manage numbers and design caller journeys within Salesforce, and the platform integrates with tools like Microsoft Teams. Its goal is to unify voice and other customer interactions within Salesforce to improve customer experiences and sales/service productivity.

Company size
51-200
Company stage
Growth Equity (Venture Capital)
Total funding
$20.5M
Headquarters
London, United Kingdom
Founded
2009

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