Warehouse Manager

Job Description

• Own the METRO–LSP operating relationship on site, setting priorities, following up commitments and ensuring contractual service levels are achieved.

• Monitor warehouse KPIs including inbound and outbound service, picking accuracy, inventory accuracy, productivity, capacity, losses, damages, claims, safety and cost performance.

• Challenge and support the LSP through structured daily and weekly reviews, root-cause analysis, corrective actions and continuous-improvement plans.

• Protect stock integrity through robust controls, cycle counts, FIFO/FEFO discipline, traceability and reliable ERP/WMS transactions.

• Coordinate closely with Supply Chain, Transport, Stores, Commercial, Quality, Finance, Procurement and IT to ensure smooth end-to-end flow and business continuity.

• Oversee peak readiness, capacity planning, process changes, audits and implementation projects, escalating operational or contractual risks early.

• Ensure the LSP operates in line with METRO requirements for food safety, occupational health and safety, security, sustainability and regulatory compliance.

Qualifications

• University degree in Logistics, Supply Chain, Engineering, Economics or a related field.

• At least 5 years of warehouse or distribution experience, preferably in FMCG, retail, food or a high-volume 3PL/LSP environment.

• Proven experience managing outsourced logistics operations, suppliers, SLAs, KPIs and improvement actions. Contract-management experience is a strong advantage.

• Strong knowledge of WMS/ERP processes, inventory control and warehouse performance analysis; advanced Excel skills are expected and SAP experience is an advantage.

• Confident stakeholder management, sound commercial judgement and a hands-on, fact-based approach to problem solving.

• Fluent Bulgarian and very good working English.

Additional Information

• A key METRO role with direct influence on the success of One-Roof, broad cross-functional exposure, a professional environment and a competitive remuneration and benefits package.

What we offer:

• Good prospects for professional and career development in a fast growing multinational company
• Participation in various national and international projects
• Continuous training in a state of the art environment
• Additional health insurance
• 10% discount at our stores