C

Citi

Runs banking and payments for global clients

Applications Support Analyst

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeIndiaNo salary listed

About the Job

Requirements

  • Four to six years of relevant experience in application support, production support, or environment/release operations within financial services or enterprise technology domains.
  • Hands-on experience executing Change Tasks, managing scheduled and Release on Demand release cycles, and deploying artifacts across production and Continuity of Business/disaster recovery environments.
  • Working proficiency with enterprise deployment and orchestration tools such as Harness, uDeploy (IBM UrbanCode Deploy), Jenkins, Tekton, Git/Bitbucket, and Artifactory.
  • Understanding of ITIL frameworks, including Change Management (ServiceNow Change Task lifecycle and standard, normal, and emergency changes), Incident Management, and Problem Management.
  • Hands-on experience with real-time monitoring and observability tools such as ITRS Geneos, Splunk, AppDynamics, Dynatrace, or equivalent enterprise monitoring platforms.
  • Foundational knowledge of Linux/Unix operating systems, shell scripting, SQL/relational database queries, and enterprise job scheduling tools such as Autosys and Control-M.
  • Strong verbal and written communication skills to provide structured deployment updates and incident summaries to technical and non-technical stakeholders.
  • Willingness and flexibility to work a 24x7 rotational shift pattern, including scheduled weekend and overnight release windows and Continuity of Business testing exercises.
  • Bachelor’s degree in computer science, information technology, engineering, or a related technical discipline, or equivalent practical experience.

Responsibilities

  • Execute and own production and Continuity of Business release implementations against scheduled Change Tasks, following enterprise Change Management governance, approval gates, and deployment windows.
  • Execute Release on Demand and planned/manual deployments using continuous delivery and orchestration tools such as Harness, uDeploy (IBM UrbanCode Deploy), Bitbucket/Git, and associated CI/CD pipeline frameworks.
  • Coordinate and perform pre-deployment health verifications, rollback procedures when needed, and post-implementation checkouts across production and Continuity of Business disaster recovery environments.
  • Provide technical support in a 24x7 rotational shift environment, maintaining system availability and conducting structured shift handovers.
  • Triage, investigate, and troubleshoot application incidents and user queries in accordance with service level agreements, escalating severe issues promptly.
  • Perform start-of-day checks, intra-day health monitoring, and system checkout procedures to identify performance degradation, data discrepancies, or infrastructure failures.
  • Act as a liaison between business users, Release Management, Application Development, and Infrastructure teams during deployment windows and incident resolution.
  • Maintain, update, and execute standard operating procedures, deployment runbooks, and batch schedule configurations.
  • Participate in root cause analysis investigations following production incidents or release failures to identify preventative controls and improve deployment reliability.
  • Identify opportunities to streamline release workflows, eliminate manual deployment steps, and automate repetitive operational tasks.
  • Assess risk in business decisions and operational actions; safeguard the firm, clients, and assets; comply with applicable laws, rules, regulations, and policies; apply sound ethical judgment; and transparently escalate, manage, and report control and operational risk issues.

About the Company

Citi

Runs banking and payments for global clients

Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1812

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