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Lookers

UK automotive retailer with multiple brands

General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeEastbourne, UKIn-person

About the Job

Requirements

  • Experience operating at General Manager or Head of Business level, or experience as an Automotive Manager seeking career progression.
  • A solid understanding of electric vehicles.
  • Effective people-management skills and the ability to draw the best performance from a team.
  • Ability to communicate effectively and build relationships with employees and customers.
  • Genuine regard for the importance of customer satisfaction to business sustainability.
  • Ability to act as a trustworthy brand ambassador and manage an area in alignment with brand values and strategy.

Responsibilities

  • Manage dealership resources to achieve sales-volume, profitability, employee-satisfaction, customer-satisfaction, and customer-loyalty objectives.
  • Enhance the dealership business.
  • Develop a customer-service-driven environment and culture through regular communication, team building, and coaching.
  • Communicate and maintain customer-service standards and measurements in line with brand requirements.
  • Ensure the business vision and objectives are understood and communicated.
  • Train and develop department managers in line with organizational requirements.
  • Agree objectives and work standards with department managers and review their performance regularly.
  • Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins, and market penetration.

About the Company

Lookers

UK automotive retailer with multiple brands

Lookers is a large UK-based network of car dealerships that buys, sells, and services vehicles. It makes money by selling new and used cars, providing aftersales services, parts, and financing through its showrooms and service centers across the country. The company grows by acquiring regional dealerships and consolidating brands, giving it a broader footprint and more diverse offerings. Since 2023, Lookers is owned by Global Auto Holdings Limited, backed by Alpha Auto Group, which gives it greater scale and resources to compete in the auto market. Lookers’ key difference from competitors is its long history of growth through strategic acquisitions that expanded its brand mix and geographic reach, creating a wide nationwide network. Its goal is to maintain leadership in UK automotive retail by expanding its dealership network, offering a full range of vehicle brands and services, and leveraging its scale to stay competitive.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Manchester, United Kingdom
Founded
1908

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