solidcore

Provides 50-minute core-focused resistance training

Studio Experience Lead

Account ExecutiveConfirmed live in the last 24 hours

Full-timeLaguna Niguel, CA, USAIn-person

About the Job

Requirements

A high school education is required; some college is preferred.
The position requires the ability to lift up to 30 pounds and walk through all areas of the studio.
The candidate must be able to work a flexible schedule that meets business needs, including mornings, evenings, holidays, weekends, and closing hours.
The candidate must have excellent interpersonal and communication skills.
The candidate must have strong customer service skills.
The candidate must have strong organizational skills and careful attention to detail.
The candidate must be willing to initiate tasks and perform duties without direction.
The candidate must be able to stand for long durations of time.

Responsibilities

Own the studio's CORE client-experience approach: connect with a warm welcome and use clients' names, open connections to the community, recognize class efforts and milestones, and educate clients about offers and thank them for attending.
Provide operational leadership and direction to the Core Crew team by coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.
Manage local client communications in the studio, by phone, and by email; perform routine client-facing system tasks such as setting up new accounts, scheduling, processing purchases, and general account management.
Interact regularly with clients and obtain, assess, and address information about their needs, expectations, and satisfaction levels.
Review and respond to client feedback and address client concerns promptly and effectively.
Notify the Head Coach Community Manager or a member of the studio management team about employee or client concerns.
Report to the Area Manager and assist the Head Coach Community Manager with day-to-day studio operations, implementation of company-wide strategies, policies, and procedures, and overall maintenance, including keeping the studio meticulously clean.
Communicate relevant studio issues, events, and schedule changes to clients and team members.
Maintain product knowledge for studio retail operations, including class packages, beverages, towels, and promotions.
Promptly address maintenance or equipment issues visible to clients.
Alert coaches about client milestones and set up the celebration board.
Educate clients about the membership option best suited to their goals, lifestyle, and preferences; own the studio's membership conversation rate and membership mix.
Deliver revenue and sales targets; manage outreach and follow-up for client leads using the sales platform, phone, or email to meet monthly sales quotas.
Maximize in-studio revenue through proactive client engagement and follow-up.
Follow up with client lists in Axle to meet monthly sales targets.
As needed by the business, hire, train, and manage a team of part-time Core Crew members and develop their talent with direct accountability for overall performance.
Coach five classes per week, as dictated by business needs, consistently meeting brand expectations and serving as an exemplary coach to part-time staff.

Desired Qualifications

Two or more years of sales and/or customer service experience.
One or more years of coaching experience.
MBO experience.
Demonstrated leadership and/or team management experience.
Passion for fitness, wellness, and the brand.

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

You will be responsible for:

STUDIO & CLIENT EXPERIENCE

Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming

Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.

Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management

Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction

Reviewing and responding to client feedback; responding to client concerns promptly and effectively

Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns

BRAND CONSISTENCY/MANAGEMENT

Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean

Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions

Quickly addressing any maintenance or equipment issues that are visible to clients

Alerting coaches about client milestones and setting up the celebration board

SALES

Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio

Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota

Maximizing in-studio revenue through proactive client engagement and follow-up

Following up with client lists in Axle to meet monthly sales targets

If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance

COACHING

Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff

What we need from you:

High school education, some college preferred
This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).
Ability to lift up to 30 pounds and walk through all areas of the studio
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us:

Excellent interpersonal and communication skills

Outstanding customer service skills

Strong organizational skills and careful attention to detail

Must be willing to initiate tasks and perform duties without direction

Ability to stand for long durations of time

2+ years sales and/or customer service experience preferred

1+ years coaching experience preferred

MBO experience preferred

Demonstrated leadership and/or team management experience preferred

Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits:

Compensation: $52,221-$60,368 yearly, based on experience (Starting pay is generally set at or near the minimum of the range shown, with final offers determined by the candidate’s relevant experience, skills, and internal equity)

Bonus eligibility based on performance

Monthly cell phone stipend

401k with employer match

Health, dental, & vision insurance

Flexible PTO

Free drop in classes at [solidcore]

And MORE

About the Company

solidcore

Provides 50-minute core-focused resistance training

Solidcore provides high-intensity, low-impact resistance training through 50-minute classes centered on slow, purposeful movements that strengthen the core. The workouts combine controlled tempo with resistance and are offered in both in-person studios and online platforms, with options to book single classes or memberships. It differentiates itself by focusing on deliberate core engagement in a scalable model that includes memberships, corporate packages, referrals, and branded merchandise across multiple channels. Its goal is to deliver an effective, efficient core-strengthening workout while maintaining safety and building diversified revenue across individual, studio, and corporate customers.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $325M
Headquarters: Washington DC, District of Columbia
Founded: 2013

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