Banking Operations Assistant

Banking Operations Assistant

GoHenry is the money app giving kids a head start in life as they learn to earn, save, spend and invest – all with parental oversight. Having pioneered a new category in financial education when it launched in 2012, over 2.3 million kids have now learnt money skills with GoHenry.

With the ultimate goal to make every kid smart with money, GoHenry believes the best way to learn is to get hands-on experience with money.

We are looking for a Banking Operations Assistant for our Banking team to join our mission. You’ll be responsible for educating the next generation, ensuring their families invest for tomorrow, and mobilising their village to reach shared money goals.

• This is a Permanent Full-Time role working Tuesday - Saturday, 9am-5:30pm. 
• This role is 100% Office-based in our Farnborough office. Flexibility will be required to work different hours as and when needed to ensure the best level of service is provided to our GoHenry members. Once probation has been successfully completed, we can look to support working from home a maximum of 2 days a week.

What you will bring to GoHenry:

• Experience working in a service-level environment that involves multi-tasking and prioritisation of tasks
• Experience working with reconciliations
• A positive approach to learning and a problem solver who can assess situations to identify causes, gather and process relevant information
• Competent use of computer software to prepare reports and documents 
• Someone who is organised and able to set priorities and work towards a goal
• Excellent interpersonal, written, and verbal skills to communicate within a team environment at all levels of the business, both internally and externally

What you will do at GoHenry:

• Refunds - a swift return of funds upon request or as part of a cancellation
• Reconciliations - ensuring the GoHenry customer accounts are in order
• Investigating and resolving member transaction disputes through chargebacks and internal/external communications
• Handling inbound payments - ensuring GoHenry account limits have not been breached
• Escalations - Investigating customer queries and responding within set SLA
• Processes & Procedures - to support new product innovations
• Administrative tasks such as statement reconciliation

What’s in it for you?

All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), and great company events!

Plus:

• GoFlex - Work from Home, Office, or a mix of both
• Your Birthday Day off
• 25 days annual leave, in addition to 8 UK bank holidays
• Excellent Induction & onboarding program with ongoing learning & development throughout your career
• A choice between Bupa Health Cash Plan or Bupa Private Medical
• Death in service – 4x your annual salary from month 1
• Physical and Mental Wellbeing support and platforms for you and your family
• Family-friendly leave policies
• Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
• Paternity leave – 4 weeks full pay after probation
• Salary Sacrifice options

We’re proud to say
Our work to empower the next generation has been recognised dozens of times since 2012. Most recently:

• Our Money Missions were named ‘Best Financial Education Journey’ in the 11:FS Pulse 2026 annual report
• We won Finder’s ‘Best Kids' Card Provider’ in 2025
• We won City AM Dragon Awards ‘Leadership in Financial Literacy’ award in 2024
• We were named in the Top 100 Most Loved Workplaces in the UK in 2023
• We won the Tech for Good award at the Better Society Awards 2023
• GoHenry kids have donated over £770,000 of their own money to NSPCC via their GoHenry accounts

But we want to go much further, and that’s why we need you.

GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

The personal information we collect from you throughout the selection process will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn and/ or sending an email to [email protected]