IT Support Intern

Our Journey

Your Adventure Ahead

• IT Support (Level 1)
• Provide first-line technical support to employees via Slack, Jira, or walk-ins.
• Log and track tickets in Jira Service Management, ensuring timely resolution and accurate documentation.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Set up and configure laptops, peripherals, and user accounts for new hires, including onboarding support for Singapore employees.
• Maintain accurate IT asset and inventory records.
• Support change management activities — documenting and updating change requests in Jira.
 
• Town Hall & AV Support
• Set up and operate audiovisual (AV) systems for company events, meetings, and hybrid Town Halls.
• Manage AV components such as microphones, projectors, cameras, and sound systems.
• Conduct pre-event checks and post-event wrap-ups to ensure smooth execution.
• Support hybrid meeting tools such as Zoom and Google Meet.
• Collaborate closely with Workplace & Facilities teams for seamless event operations.

What You'll Learn

• Real-world experience in corporate IT support and AV operations.
• Hands-on exposure to IT service management tools and change management practices.
• Mentorship from experienced IT professionals.
• Opportunities to contribute to company-wide events and cross-functional projects.

Essentials to Succeed

• Currently pursuing or recently completed a Degree, Diploma or Higher Nitec in Information Technology, Computer Science, Artificial Intelligence, or related fields.
• Strong interest in IT operations and AV technologies.
• Basic knowledge of Windows, macOS, and networking fundamentals.
• Familiarity with Jira Service Management, Google Workspace, and collaboration tools (e.g. Zoom, Meet) is a plus.
• Excellent communication and interpersonal skills.
• A can-do attitude — proactive, dependable, and eager to learn.
• Flexibility to support occasional after-hours or weekend events (when needed).

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.