Global Process Manager - SAP S/4HANA Dispatch in End-to-End O2C Process

Role Summary

As Global Process Manager for Sales & Distribution (SD) with a focus on Dispatch, you design and optimize global end-to-end processes across shipping, transportation execution, and order management (Order-to-Cash). You are responsible for defining, harmonizing, and implementing forward-looking standard processes within a modern S/4HANA system landscape—well beyond the traditional SD module perspective. In this role, you play a key part in advancing our global process and system landscape, laying the foundation for efficient, digital, and scalable logistics.

Your Challenge:

• Design and implementation of global processes by shaping, harmonizing, and deploying standardized processes based on SAP S/4HANA (including customer order fulfillment / Order-to-Dispatch, shipping, transportation execution, delivery processing, and EDI with customers)
• End-to-end optimization of shipping and logistics processes through continuous improvement of operations in production plants and distribution centers, with a focus on material and information flow, automation, and standardization, as well as conducting process assessments and deriving sustainable improvement measures
• Responsible for international transformation and digitalization initiatives, with accountability for global projects in cross-functional teams and close collaboration with sites, regions, and corporate functions
• Governance of global change management by evaluating, prioritizing, and coordinating change requests in collaboration with internal and external process and technology experts
• Data and process analysis through the development and application of relevant KPIs, as well as the use of modern analytics tools (e.g., process mining) to ensure process quality and performance
• Documentation and standardization by creating and maintaining global standards, policies, training materials, and process documentation
• Establishment and support of a global key user network, providing first-level support to regional process experts and fostering a global community for knowledge sharing and best practices
• Interface management through close collaboration with adjacent functions (e.g., Sales, Lean, Production, IT, Supply Chain) to ensure a consistent end-to-end process understanding

Your Profil:

• Education: Successfully completed degree with a focus on Logistics and/or Production Management
• Experience: Minimum of 5 years of relevant professional experience in a comparable role
• Expertise:  
  • Strong expertise in shipping planning and execution, as well as material flow processes
  • In-depth knowledge of SAP S/4HANA modules SD and EWM, including a solid understanding of customizing
  • Knowledge of additional logistics modules (WM, MM, TM) is an advantage
  • Experience in international project management environments and change management processes
  • LEAN knowledge is a plus
• Language Skills: Business fluent in English, both written and spoken; additional languages are an advantage
• Personality:
  • Responsible, motivated, and self-driven working style
  • Structured approach combined with strong analytical skills
  • Team player with enthusiasm for working in international environments and on global projects
  • Willingness to travel up to 40 % internationally is required

Diversity and inclusion are part of our DNA. We focus solely on identifying the best talent. Therefore, we welcome applications from all individuals regardless of age, gender, origin, ancestry, disability, or any other legally protected characteristics.

If you have any questions about this job posting, please contact our recruiting team. You can reach us at [email protected]. Please include the job title and location of the position you are interested in in your email. Please also note that for data protection reasons, we cannot accept applications by email; please use our online form exclusively for this purpose.

Social Benefits:

• You will work with a high degree of independence and decision-making freedom
• Performance-based pay and comprehensive benefits
• 40  trust-based working hours per week plus 30 days of vacation
• Option for hybrid working (4 days in Ludwigsburg, 1 day mobile). (For children under 12 years of age, the following still applies: 3 days in Ludwigsburg, 2 days mobile)
• Everyone has talent: Our talent management process supports you in your professional development
• Company restaurant
• Places in a private daycare center in the vicinity (both for children under and over 3 years of age)
• A modern company pension plan to supplement your statutory pension insurance
• Additional private health insurance (e.g., supplementary dental insurance)
• A large number of discounts in our corporate benefits portal (e.g., on vacations, fashion, insurance, etc.)
• Mobility offers: subsidy for the Deutschlandticket, JobRad leasing, and e-charging stations in the free parking garage with company charging rates