Tesla

Makes electric cars, robotaxis and grid batteries

Manager – Workplace Operations

Facilities ManagementConfirmed live in the last 24 hours

Full-timePalo Alto, CA, USANo salary listedIn-person

About the Job

Requirements

Proven experience leading multi-site workplace, facilities, or site-services operations, ideally spanning two or more of transportation, culinary/food service, mail/shipping, or janitorial/custodial.
Demonstrated success managing and developing people leaders, not only individual contributors, with accountability for service quality, staffing, and results through those leaders.
Experience owning vendor performance, service-level agreements, and operating budgets for outsourced or hybrid in-house/vendor operations.
Strong communication, cross-functional partnership, and first-principles problem-solving skills.

Responsibilities

Lead and develop the existing leaders for Transportation, Culinary, Mail Room, and Janitorial; set clear expectations, coach performance, and hold each discipline accountable for service delivery, program excellence, safety, and key performance indicator results.
Sustain and iterate operational guidelines, standard procedures, and service standards, and manage day-to-day Workplace Operations to maximize efficiency across transportation, kitchens and dining, mail/shipping infrastructure, custodial assets, and site resources.
Partner with functional leaders to maintain staffing by recruiting, selecting, orienting, and training employees; maintain a safe and secure work environment; and develop growth opportunities for leaders and their teams.
Implement vendor management best practices and oversee vendors, business partners, and contractors supporting Transportation, Culinary, Mail Room, and Janitorial.
Own reporting and budget alignment for all four functions within the department budget. Review plans and proposals to determine timeframes, identify required resources, and resolve operational issues.
Act as the subject matter expert for internal clients and the Workplace Operations team, and strengthen customer relationships across the organization, using functional leaders as the primary operators. Partner with production, engineering, and administration leadership to support their key objectives.
Initiate and lead complex operational initiatives and process improvements spanning the four disciplines to continually improve service, delivery, and employee satisfaction, including in a customer-service-intensive, 24/7 multi-shift environment where applicable.

Category	Construction & Facilities
Location	Palo Alto, California
Requisition ID	283461
Type	Full-time

Job Description

As Manager of Workplace Operations, you are responsible for overseeing Transportation, Culinary, Mail Room, and Janitorial operations across multiple areas in manufacturing, R&D, and office locations. You will lead through the existing functional leaders for each of these disciplines, holding them accountable for service quality, operational excellence, and team performance. The ideal candidate will demonstrate exemplary leadership, people management, critical thinking, innovation, and the ability to operate across multiple service lines at once. They must have proven success in a dynamic, fast-paced environment with exceptional communication skills. The Workplace Team’s mission is to create an environment for our high-performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. This role focuses in Operational Excellence: delivering reliable, high-quality workplace services at scale; optimizing Transportation, Culinary, Mail Room, and Janitorial services; and finding the best solutions locally and at scale. All of this under the guiding principle of sustainability.

Job Responsibilities

Lead and develop the existing leaders for Transportation, Culinary, Mail Room, and Janitorial. Set clear expectations, coach performance, and hold each discipline accountable for service delivery, program excellence, safety, and KPI results
Sustain and iterate operational guidelines, standard procedures, and service standards, and manage day-to-day Workplace Operations to maximize efficiency across transportation, kitchens and dining, mail/shipping infrastructure, custodial assets, and site resources
Partner with functional leaders to maintain staffing by recruiting, selecting, orienting, and training employees; maintain a safe and secure work environment; and develop growth opportunities for leaders and their teams
Implement vendor management best practices and oversee vendors, business partners, and contractors supporting Transportation, Culinary, Mail Room, and Janitorial
Own reporting and budget alignment for all four functions within the department budget. Review plans and proposals to determine timeframes, identify required resources, and resolve operational issues
Act as the subject matter expert for internal clients and the Workplace Operations team, and strengthen customer relationships across the organization, using functional leaders as the primary operators. Partner with production, engineering, and admin leadership to support their key objectives
Initiate and lead complex operational initiatives and process improvements spanning the four disciplines to continually improve service, delivery, and employee satisfaction, including in a customer-service intensive, 24/7 multi-shift environment (site dependent)

Job Requirements

Proven experience leading multi-site workplace, facilities, or site-services operations, ideally spanning two or more of: transportation, culinary/food service, mail/shipping, or janitorial/custodial
Demonstrated success managing and developing people leaders (not only individual contributors), with accountability for service quality, staffing, and results through those leaders
Experience owning vendor performance, service-level agreements, and operating budgets for outsourced or hybrid in-house/vendor operations
Strong communication, cross-functional partnership, and first-principles problem-solving skills

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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