Senior Manager, Engineering

About Broadvoice

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

Broadvoice is seeking a Senior Manager, Engineering to lead the b-hive Engineering team, a group of around 20 engineers and leads that builds our AI-powered UCaaS platform, including the Communicator apps (web, desktop, iOS and Android) and the Portal. Reporting to the VP of Software Engineering, this role owns day-to-day delivery and people management of b-hive, ensuring we ship reliable, scalable and intelligent communications to our customers.

We are looking for a manager who can turn the roadmap into predictable delivery, grow strong team leads and keep a high bar on quality, while fostering an agile, collaborative and innovation-focused culture.

KEY RESPONSIBILITIES

• Lead the b-hive Engineering team, managing the team leads and coordinating the work across Communicator and Portal.
• Deliver the b-hive roadmap together with Product Management, ensuring clear specifications, realistic estimates and achievable timelines.
• Deliver AI-driven features in b-hive that improve automation, analytics and customer experience.
• Work with the Staff Engineers and leads on technical decisions, keeping the platform scalable, resilient and secure, aligned with the architecture direction defined within Engineering.
• Hire, mentor and develop engineers and leads, owning onboarding, performance reviews and career growth.
• Run planning, release and risk management, making explicit the trade-offs between scope, quality and time.
• Define and follow delivery and quality metrics (e.g. lead time, change failure rate, escaped defects) and act on them.
• Apply and improve engineering practices such as CI/CD, automated testing, code review standards and AI adoption in the SDLC.
• Collaborate with QA, UX/UI, SRE and other engineering teams to ensure smooth and well-coordinated releases.
• Support the VP in managing contractor capacity and vendor performance.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field.
• 8+ years in software engineering, including at least 4 years in people management, with experience managing team leads.
• Proven track record leading teams of 10+ engineers delivering a cloud-based SaaS product in production.
• Solid technical background in cloud-native architectures, microservices and distributed systems (AWS preferred).
• Experience with web and mobile applications in production, ideally in the same product.
• Experience with real-time communications systems (VoIP, SIP, WebRTC), ideally in UCaaS, CCaaS or adjacent sectors.
• Experience delivering AI/ML features in production products.
• Familiarity with agile frameworks (Scrum, Kanban) and with using metrics to improve team performance.
• Clear communication and stakeholder management, with hands-on credibility in technical discussions.
• Fluent in Portuguese and English (spoken and written).

Nice to have

• Hands-on experience bringing AI tools into the SDLC.
• Experience managing contractor or vendor teams.

WHY BROADVOICE

We're not just building communication tools; we're creating the future of connection. And we need people who want to build it with us.

Own Your Growth
No cookie-cutter career paths here. Sharpen your technical edge, step into leadership, or chart a course you haven't even mapped yet. You'll get real mentorship, real resources, and the autonomy to own your outcomes.

Work on Your Terms
Remote-first isn't a perk we bolted on, it's how we operate. We trust you to deliver, wherever you do your best work.

A Team Built Different
Diverse. Inclusive. Real. This is a culture that invests in people, not just performance metrics. You'll be surrounded by people who've got your back and push you to do better work.

Impact You Can Point To
Your ideas won't get lost in the shuffle. You'll have the backing of a product that competes well, and a direct hand in transforming Broadvoice into a CX powerhouse in the channel.

Ready to help us bring our story to life?

If you're a strategic thinker who thrives on collaboration and turns ideas into results, we want to meet you. Apply now and lead the charge with us.

Broadvoice is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodation will be made as needed for individuals with disabilities.