Complex

Pop culture and lifestyle media platform

Director – Retail Sales & Partnerships

Business Development & PartnershipsConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USA

About the Job

Requirements

Three to six or more years of experience in retail partnerships, account management, sales, brand management, or related fields within music, entertainment, fashion, or lifestyle brands.
Established relationships within the retail industry, including mass-market, luxury, and specialty retail.
Strong sales instincts and experience presenting to and negotiating with external partners.
Ability to create compelling sales decks and materials using tools such as Keynote, Google Slides, PowerPoint, or Canva.
Ability to manage multiple concurrent projects in an organized, detail-oriented manner.
Ability to work independently and collaborate effectively with cross-functional teams.
Ability to work in the office five days per week, with occasional travel or on-site support; weekend or extended hours may be needed during peak seasons.
Must be legally authorized to work in the United States without visa sponsorship.

Responsibilities

Identify, develop, and execute new retail opportunities for artists and brands across high-end, specialty, and mass-market channels.
Build and nurture relationships with buyers, category managers, distributors, and other external retail stakeholders.
Serve as the primary point of contact for retail partners, presenting artist concepts, product lines, and brand narratives clearly and professionally.
Negotiate partnership terms, timelines, and expectations in alignment with internal goals and artist brand integrity.
Drive revenue growth across the retail vertical by forecasting, tracking performance, and proposing strategic initiatives.
Analyze market trends to identify white-space opportunities and emerging retail categories.
Create one-sheets, pitch decks, and product overviews to support retailer pitches, ongoing projects, and collaborations.
Collaborate with Brand Management, Production, Finance, Creative, Legal, and other internal teams to execute retail initiatives.
Translate retailer needs into actionable plans for internal teams while maintaining alignment with artist vision and brand guidelines.
Manage timelines, deliverables, and communication across multiple artist and retailer projects simultaneously.
Maintain documentation, project trackers, retail calendars, and partner communication logs.
Handle confidential product, artist, and business information with discretion and integrity.
Independently manage priorities in a fast-paced environment and provide regular updates to leadership.

Desired Qualifications

Experience with apparel or fashion retail sales in the music industry is highly desired.
Existing retail relationships across mass-market, luxury, and specialty channels are strongly valued.

Salary Range: 130000 to 150000 (Currency: USD) (Pay period: per-year-salary)

Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artist’s e-commerce stores, tours, retail programs, album rollouts + more.

TITOL™ is seeking a highly motivated and relationship-driven Retail Sales & Partnerships Director to lead and grow retail opportunities for our diverse roster of artists and brands. This role is responsible for expanding our artists and brands presence across a wide spectrum of retail partners from luxury and specialty stores to mass-market channels. The ideal candidate has strong sales acumen, an existing network within the retail ecosystem, and the ability to manage complex, multi-stakeholder relationships with professionalism, confidentiality, and strategic insight.

You will serve as the key liaison between our artists, internal teams, and retail partners, ensuring alignment on goals, timelines, expectations, and deliverables. This is a high-visibility, high-impact role with significant growth potential within a fast-paced, creative, and entrepreneurial environment. Candidates with experience with apparel/fashion retail sales in the music industry is highly desired.

Working Environment:

In-office 5 days/week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary.

What You'll Do

Retail Sales & Partnership Development:
Identify, develop, and execute new retail opportunities for our artists and brands across high-end, specialty, and mass-market channels.
Build and nurture strong relationships with buyers, category managers, distributors, and other external retail stakeholders.
Serve as the primary point of contact for all retail partners, presenting artist concepts, product lines, and brand narratives with clarity and professionalism.
Negotiate partnership terms, timelines, and expectations in alignment with internal goals and artist brand integrity.
Sales & Strategy:
Drive revenue growth across the retail vertical by forecasting, tracking performance, and proposing strategic initiatives.
Analyze market trends to identify white-space opportunities and emerging retail categories.
Create sales materials such as one-sheets, pitch decks, and product overviews to support retailer pitches and ongoing projects and collaborations.
Cross-Functional Collaboration:
Work closely with Brand Management, Production, Finance, Creative, Legal, and other internal teams to ensure smooth execution of all retail initiatives.
Translate retailer needs into actionable plans for internal teams while ensuring alignment with artist vision and brand guidelines.
Manage timelines, deliverables, and communication for multiple artist/retailer projects simultaneously.
Operational Excellence:
Maintain clear documentation, project trackers, retail calendars, and partner communication logs with exceptional organizational discipline.
Handle confidential product, artist, and business information with discretion and integrity.
Independently manage priorities in a fast-paced, dynamic environment while providing regular updates to leadership.

Who You Are

3–6+ years of experience in retail partnerships, account management, sales, brand management, or related fields within music, entertainment, fashion, or lifestyle brands.
Established relationships within the retail industry (mass market as well as luxury & specialty).
Strong sales instincts with experience presenting to and negotiating with external partners.
Exceptional communication, presentation, and storytelling skills.
Demonstrated ability to create compelling decks and sales materials (Keynote, Google Slides, PowerPoint, Canva, etc.).
Highly organized, detail-oriented, and comfortable managing multiple concurrent projects.
Ability to work independently while collaborating effectively with cross-functional teams.

What We Offer

Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.

About the Company

Complex

Pop culture and lifestyle media platform

Complex runs a media platform focused on pop culture, music, sneakers, style, and sports, delivering news, features, and trend coverage to a diverse audience. It earns money from advertising, branded content, and merchandise, including exclusive collaborations with artists and designers. The platform publishes editorial and multimedia content to engage readers, using that engagement to attract advertisers and drive traffic, while merchandise and limited collaborations turn cultural moments into purchases. Its edge comes from a strong emphasis on streetwear and music culture, plus exclusive brand-artist drops, aiming to be the go-to source for pop culture and lifestyle trends while building sustainable revenue from ads, branded content, and partnerships.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 2002

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