A

ASAPP

SaaS AI agents for customer service

Account Executive

Full-TimeUpdated on 10/23/2026
$110k - $125k/yr+ Stock options
Senior, Expert
New York, NY, USA+1 moreMore locations: Mountain View, CA, USA
RemoteRemote option in New York; the Mountain View option has no attendance arrangement specified.
Sales & Account ManagementAccount Executive

About the job

Requirements
  • At least 5 years of experience selling enterprise software as a service.
  • At least 3 years of experience selling enterprise software as a service to the customer experience and/or contact center industry.
  • Demonstrate curiosity and a consultative, solution-oriented selling approach.
  • Have a solid understanding of the customer service and experience industry.
  • Demonstrate technical proficiency with advanced software technologies, such as artificial intelligence.
Responsibilities
  • Manage business across a national territory, grow existing customers, and acquire new customers.
  • Serve as a trusted advisor, educating customers on the contact center space, industry-specific adoption of artificial intelligence and machine learning technologies, and methods of business optimization using ASAPP.
  • Act as an internal customer liaison, advocate for product and process optimization, and identify strategies to engage customers and generate incremental value.
  • Develop and execute an account management strategy based on personalized research and a focused value hypothesis.
  • Work with customers and channel partners to promote ASAPP and increase market adoption.
  • Contribute to projects that improve effectiveness across the customer lifecycle, including business development, messaging, commercial positioning, time to value, and operations.
  • Meet or exceed quarterly and yearly bookings targets and provide reliable forecasts.
  • Drive communication and collaboration among team members to win business and maximize the opportunity.
  • Partner with Marketing, Product, Engineering, and other cross-functional teams to improve customer experience and business outcomes.
Desired Qualifications
  • Navigate complex organizations across all levels, including the C-suite, information technology, and primary decision-makers; identify and empower an internal champion who can position ASAPP within the organization.
  • Prioritize customer relationships and open dialogue to identify and provide solutions to customer needs, rather than focusing solely on product sales.
  • Research customers, ask appropriate questions, listen to understand their situation, and guide them toward solutions.
  • Identify which company resources to engage and use the organization's assets effectively.

About the company

A

ASAPP

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ASAPP provides software-as-a-service AI tools to boost customer service. Its main offering is a fully conversational AI voice and chat agent that can transcribe calls, automate call summaries, and generate automated responses to help agents. The product works by running an AI-powered agent in customer service conversations, delivering real-time or post-call transcription, producing summaries, and suggesting or sending automated replies, with the entire system delivered through a scalable subscription model. The company differentiates itself by serving high-volume call centers and service-focused enterprises with an emphasis on efficiency and data-driven insights, backed by ongoing software updates and a suite of productivity tools. Its goal is to improve human performance in customer service, reducing costs, speeding resolutions, and increasing customer satisfaction through AI-assisted processes.

Company Size

201-500

Company Stage

Series C

Total Funding

$380M

Headquarters

New York City, New York

Founded

2014

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Simplify Jobs

Simplify's Take

What believers are saying

  • Tabs selected ASAPP on September 17, 2026 for in-app support automation.
  • ASAPP reached AWS Marketplace AI Agents and Tools storefront, simplifying procurement since July 16, 2025.
  • HITRUST certification and Forrester’s 2026 leadership call strengthen trust with regulated Fortune 500 buyers.

What critics are saying

  • Robert Milton’s privacy suit over JetBlue calls exposed ASAPP to recurring CIPA class-action discovery.
  • Katie Stein’s August 2026 appointment signals a management transition during a critical growth scaling phase.
  • AWS Marketplace, Genesys, NICE, and Five9 commoditize CX AI; margins compress before 2027 renewals.

What makes ASAPP unique

  • ASAPP’s August 2026 CEO shift preserves a proprietary, research-backed platform with 70-plus patents.
  • Its human-in-the-loop CXP embeds deterministic workflows, reducing hallucinations and integration risk for enterprises.
  • Continuous Red Teaming, launched May 19, 2026, hardens production AI better than static vendors.

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Benefits

  • Learning & Development
  • Comprehensive Health Benefits
  • Daily Catered Meals
  • Vacation
  • 401K Program
  • Family Leave

Growth & Insights and Company News

6 month growth

1%

1 year growth

1%

2 year growth

0%
MarTech360
Oct 21st, 2026
ASAPP names Jeremy Stinson as Chief Marketing Officer.

ASAPP names Jeremy Stinson as Chief Marketing Officer. ASAPP has appointed Jeremy Stinson as Chief Marketing Officer, bringing an enterprise software marketing executive into the company as it focuses on scaling AI-powered customer experience solutions. Stinson brings 20 years of experience in enterprise software, with expertise in category creation, product marketing, and go-to-market strategy. According to ASAPP, his background includes building marketing organizations and developing strategies that help technology companies communicate complex products and support business growth. In his new role, Stinson will lead ASAPP's global marketing organization. The appointment comes as enterprises move beyond experimenting with artificial intelligence toward deploying AI systems in production environments, including customer service operations. ASAPP provides an AI-powered customer experience platform designed to coordinate AI agents, human expertise, and enterprise systems across voice and digital channels. As businesses evaluate these technologies, vendors face the challenge of communicating not only their technical capabilities but also their practical impact on customer experience and operational performance. This creates a growing role for marketing leadership in the enterprise AI sector. Marketing teams must explain complex technologies to business decision-makers, establish clear market positioning, and connect product capabilities with measurable outcomes. They also need to help buyers distinguish between emerging AI claims and solutions that can operate reliably at enterprise scale. Stinson's experience in product marketing and go-to-market strategy aligns with these challenges. His appointment reflects the importance of positioning, customer evidence, and clear communication as competition intensifies among providers of enterprise AI and customer experience technology. As organizations increasingly assess AI investments based on business value and deployment readiness, marketing leaders will play an important role in connecting technical innovation with customer needs and commercial objectives.

GlobeNewswire
Sep 17th, 2026
Tabs selects ASAPP to scale high-touch Customer Experience with AI.

Tabs selects ASAPP to scale high-touch Customer Experience with AI. Revenue automation company will use ASAPP's GenerativeAgent(R) to give customers instant, accurate answers while expanding its support capacity. September 17, 2026 10:00 ET | Source: ASAPP NEW YORK, Sept. 17, 2026 (GLOBE NEWSWIRE) - ASAPP, the AI customer experience company for the agentic enterprise, today announced that Tabs, the AI-native revenue platform for modern finance teams, has selected ASAPP's Customer Experience Platform (CXP) to power a new AI-driven customer support experience. GenerativeAgent(R), the customer-facing AI agent of CXP, will give Tabs customers instant and accurate answers right where they work. As Tabs continues to grow, the company is evolving the high-touch support model that has served its customers to date, which has historically relied heavily on a messaging platform. More than 40% of Tabs' current support tickets consist of Level 1 "how-to" questions that are ideal for AI resolution. Tabs saw an opportunity to expand its capacity without sacrificing the dedicated support its customers expect. With GenerativeAgent(R) powering support, Tabs will give customers immediate access to answers to common questions - all grounded in Tabs' knowledge base - without leaving the product. This will free its support team to focus its expertise on more complex customer needs. "As we scale, we're building a customer support infrastructure that can grow with us. Slack served us well when we were a smaller team, but our customers now expect fast, seamless support inside the product itself," said Ali Hussain, CEO and Co-Founder of Tabs. "That means accuracy and security worthy of their financial operations, and this next chapter is one we're excited to build with ASAPP." The support experience will be fully authenticated, and when an issue requires additional assistance, relevant information from the interaction will be passed into Tabs' support workflow. This will give Tabs' team the context needed to continue helping the customer without requiring them to start over. Tabs selected ASAPP's CXP for its in-app conversational AI capabilities, approach to bringing AI and human expertise together, and ease of integration with Tabs' existing systems. ASAPP's ability to move quickly alongside Tabs' own product development was also a major factor in the decision. "Fast-growing companies shouldn't have to choose between scaling efficiently and delivering an exceptional customer experience," said Katie Stein, CEO at ASAPP. "Tabs is putting GenerativeAgent(R) to work where its customers are, so they can get fast and accurate answers when they need them, while its support team stays focused on the issues where their expertise matters most. That combination of AI and human expertise is what we believe the next generation of customer service should look like." The companies are working together toward the launch, with GenerativeAgent(R) deployment planned for Tabs customers in the coming months. About ASAPP ASAPP is the agentic Customer Experience Platform (CXP) purpose-built for enterprise customer service. CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer issues faster and more accurately across voice and digital channels. At the core of the platform is GenerativeAgent(R), created to autonomously listen, reason, act, and improve through interaction intelligence. Enterprise service teams use ASAPP to run their operations with measurable outcomes, governance, and production-scale reliability. To learn more about ASAPP, visit www.asapp.com. Media Contact Christina Roach Offleash PR for ASAPP [email protected]

GlobeNewswire
Aug 4th, 2026
ASAPP appoints Katie Stein as CEO to accelerate AI transformation of the Contact center.

ASAPP appoints Katie Stein as CEO to accelerate AI transformation of the Contact center. Veteran CX executive brings operational depth as company shifts from product transformation to scaling growth. August 04, 2026 09:00 ET | Source: ASAPP NEW YORK, Aug. 04, 2026 (GLOBE NEWSWIRE) - ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, today appointed Katie Stein as chief executive officer. Stein brings more than two decades of executive leadership spanning strategy, growth and operations, and technology transformation, and will lead ASAPP through its next phase as the company enters its next stage of growth. The appointment comes at an important time for the CX market. Nearly two-thirds of organizations say security and risk concerns are the biggest obstacles to using agentic AI effectively. As a result, businesses need solutions that provide control and accountability while keeping humans involved when necessary. ASAPP directly fills this need. "After working closely with ASAPP, I have seen firsthand what the company has built: scaled customer deployments, deep expertise across some of the most complicated industries, leading security and compliance architecture, and applied research backed by 70+ patents," said Katie Stein, CEO of ASAPP. "I strongly believe that AI will not replace human ingenuity, and ASAPP's unique approach in human-in-the-loop (HILA) brings the right human to the right decision point, putting the focus on outcomes through the best use of automation and people. I'm excited to lead that charge and help our customers build AI they can trust and transform what's possible in customer experience." Stein joins ASAPP following her tenure as CEO of Atain where she led the company's growth agenda and enhanced operational and financial performance for customers. Before Atain, she served as chief strategy officer at Genpact, where she had direct ownership of enterprise transformation service lines and the data and analytics business, gaining foundational experience for understanding the critical, data, knowledge, process and change management that is required for enterprises to scale AI in their environments. She has also held leadership roles at Mercer and Boston Consulting Group, bringing a unique combination of services and technology leadership to customers' AI strategies. She holds an MBA from Columbia Business School and a bachelor's degree from the University of North Carolina at Chapel Hill. ASAPP enters this next phase with meaningful customer traction. Its Customer Experience Platform (CXP) orchestrates AI agents, deterministic workflows and human agents as a single system, with human-in-the-loop built in as a first-class, continuous part of how AI operates rather than a fallback for when it fails. The result is measurable: reduced IT integration risk, reduced AI behavioral risk, less variance in customer experience and lower total cost of ownership. ASAPP has been proven to deliver 330% ROI, $9.8M in average savings, a 12-point CSAT lift and 3.5x faster resolution across several Fortune 500 companies. "Katie is the leader ASAPP needs as we move from product transformation to scaling growth," said Somesh Khanna, board chairman of ASAPP. "She brings substantial executive experience, strong operational and financial acumen, and a proven track record of scaling businesses in the CX space. We're confident she'll build on the strong foundation we've established and take ASAPP to its next level. The board is thrilled to welcome her." ASAPP enters this next chapter with strong momentum. The company recently earned certified status by HITRUST for foundational cybersecurity, announced its Continuous Red Teaming capability, was named one of America's Most Innovative Companies for 2026 by Fortune and was called "this market's undisputed leader in AI-led innovation" by Forrester in the The Forrester Wave(TM): Digital Customer Interaction Solutions. About ASAPP ASAPP is the agentic Customer Experience Platform (CXP) purpose-built for enterprise customer service. CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer issues faster and more accurately across voice and digital channels. At the core of the platform is GenerativeAgent(R), created to autonomously listen, reason, act, and improve through interaction intelligence. Enterprise service teams use ASAPP to run their operations with measurable outcomes, governance, and production-scale reliability. To learn more about ASAPP, visit www.asapp.com. Media Contact Erica Anderson, Offleash PR for ASAPP [email protected]

ASAPP
Jul 10th, 2026
Restoring customer trust: new standards for personalization, security, and proactivity.

Restoring customer trust: new standards for personalization, security, and proactivity. 15 minutes Earning back the customer's benefit of the doubt. Customer trust is built or broken in the details: how data is handled, when a human steps in, whether the interaction feels relevant or robotic. Get any of these wrong, and customers notice quickly. That fragility has exposed the limits of a decade spent optimizing for deflection and cost containment, pushing customer experience toward a new operating standard built on data discipline, human-AI collaboration, and genuinely useful proactive engagement. In this main stage session from Customer Contact Week Las Vegas 2026, ASAPP's Chris Arnold, VP of Contact Center Strategy, explores how enterprises can restore that trust by treating humans and AI as real-time partners, using data with real purpose, and turning proactive outreach from a risk to avoid into a reason customers stay loyal. As trust becomes the new currency of customer experience, the conversation makes a broader case for enterprises everywhere: rebuilding it takes more than better technology. It takes the governance to use data responsibly, the discipline to act on it consistently, and the organizational alignment to make trust something customers can actually feel and experience. ASAPP, Inc don't stay with companies that ASAPP, Inc don't trust and ASAPP, Inc don't value and ASAPP, Inc feel like they don't know me... I think customer lifetime value is a very good proxy for trust and whether or not the relationship is healthy. Watch on demand. Transcript. Loved this blog post? Chris Arnold is the VP of CX Strategy at ASAPP. He works with customers like JetBlue, Dish, and others to implement technology to improve engagement, lower costs and increase agent efficiency. Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation

ASAPP
May 19th, 2026
ASAPP adds Continuous Red Teaming to its Customer Experience Platform to build trust in enterprise AI.

ASAPP adds Continuous Red Teaming to its Customer Experience Platform to build trust in enterprise AI. Real-time adversarial testing gives enterprise security teams visibility into AI vulnerabilities NEW YORK, May 19, 2026 - ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, today announced the launch of Continuous Red Teaming, a new capability that integrates adversarial AI testing directly into ASAPP's model evaluation framework. The new capability is built on Promptfoo, an AI security platform that helps enterprises detect and address vulnerabilities in AI systems during development. Promptfoo continuously runs automated tests across ASAPP's AI systems, screening for more than 50 vulnerability types to give enterprise customers the real-time data they need to trust their AI in production. As AI agents shift from answering questions to taking actions, the potential for security threats increases. Static safety filters and one-time audits are no longer enough. Adversarial techniques have advanced, exploiting the same reasoning skills that make large language models effective. Enterprises using AI at scale are being asked to trust systems they can't continuously verify. ASAPP's Continuous Red Teaming is designed to bridge that gap. "Enterprise AI builds trust through proven results at scale," stated Priya Vijayarajendran, CEO of ASAPP. "Organizations using AI for essential customer interactions deserve solid proof, not just promises. Our dedication to Continuous Red Teaming guarantees we meet and exceed that commitment every single day." The capability operates across three critical security domains: * Core Model Integrity & Control: ASAPP's agentic platform continuously tests against adversarial jailbreaking techniques, including many-shot attacks and character-level obfuscations, as well as system override attempts and probes for hallucinated authority, where a model might be coerced into making unauthorized legal or business commitments. * Data Privacy & Knowledge Base Security: In RAG-driven deployments, retrieved data is as vulnerable as the model itself. ASAPP tests against indirect prompt injection via poisoned documents, knowledge base exfiltration, and cross-session PII leakage to ensure that sensitive data never bleeds across sessions or tenants. * Agentic & Operational Security: As AI moves from conversation to action, ASAPP validates that its agents cannot be manipulated into unauthorized data access, cannot be used as proxies for internal network reconnaissance, and cannot expose underlying system architecture through tool-calling exploitation. The core capability features a risk benchmarking framework where ASAPP tracks the Attack Success Rate (ASR) for each model update. It uses automated graders to minimize human bias in safety evaluations and aligns results with the OWASP Top 10 for LLMs and the NIST AI Risk Management Framework, ensuring audit-ready safety metrics from day one. "CISOs and procurement teams looking at enterprise AI need more than a vendor's word that their systems are safe," said Khash Kiani, CISO of ASAPP. "Trust has to be earned through specific metrics, a clear approach, and a regular reporting system to share with their boards. We have created a safety architecture that automatically identifies and fixes weaknesses in real time. This is the standard that enterprise AI should aim for, and we are committed to leading the way." About ASAPP. ASAPP is the agentic Customer Experience Platform (CXP) purpose-built for enterprise customer service. CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer issues faster and more accurately across voice and digital channels. At the core of the platform is GenerativeAgent(R), created to autonomously listen, reason, act, and improve through interaction intelligence. Enterprise service teams use ASAPP to run their operations with measurable outcomes, governance, and production-scale reliability.To learn more about ASAPP, visit www.asapp.com.