Identity and Access Management Associate
TaskUs
Identity and Access Management Associate
TaskUs
BPO providing end-to-end customer experience management
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in “Identity Access Management Associate” role with TaskUs:
The Identity and Access Management Associate role will work closely with the IAM Analyst and will report directly to IAM Manager, whose mission is to ensure that users have appropriate identities and credentials, to enable data and application owners to control access to their resources.
This includes operational responsibility for underlying IT systems and applications that deliver IAM services. This position will report on a shifting schedule, 24/7 support.
Key Responsibilities:
Ensures that IAM (Identity and Access Management) service delivery meets established SLAs.
Complete configuration of security policies and rules for integrating IAM best practice with other products in various deployment environments based on requirements.
First level of support for all IAM related incidents and service requests.
Respond to any client/support inquiries for assistance with any access related concern governing IAM.
Assist IAM Analyst with any project and implementation.
Maintain all necessary runbooks and documents.
Maintains a good understanding of IAM service offerings and processes.
Preferred Qualifications:
1-2 years’ experience of information security experience or IT Helpdesk preferred. But fresh graduates are welcome!
Ability to troubleshoot and resolve issues quickly identifying the best option in an emergency situation.
Basic knowledge with Active Directory Server.
Basic knowledge about Information Security.
Knowledgeable about different Information Technology terminology.
The ability to develop ideas and strategies to communicate with a diverse user base having various levels of technical proficiency.
Strong oral and written communication skills.
Can work effectively and efficiently under pressure.
Have a Ridiculously positive attitude.
Education / Certifications:
Bachelor's degree in IT Security, Computer Science, or equivalent.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.
TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.
Explore more opportunities at TaskUs