Outlet Server

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

SERVER:

RESPONSIBILITIES:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.
• Running food. 
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system. 
• Properly checks I.D.s – for guests who appear to be under 30 years old. 
• Demonstrating responsible alcohol service. 
• Demonstrating impeccable product knowledge. 
• Suggestive selling - using proven techniques. 
• Answering questions - accurately and politely. 
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. 
• Maintaining a clean & organized station – including pre-bussing & table maintenance. 
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. 
• Demonstrating knowledge of all table/station numbers. 
• Directing guests to areas & restrooms. 
• Creating memorable experiences. 
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED equivalents. 
• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere. 
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests. 

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. 
• Ability to sit for extended periods of time. 
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear. 
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. 
• Ability to turn or twist body parts in a circular motion. 
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
• Ability to travel via auto or airplane for long periods of time. 

ADDITIONAL REQUIREMENTS

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements. 
• Practicing all general safety standards. 
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Recycling products, where possible. 
• Maintaining HRC’s 5 core Values and Mission Statement. 
• Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.