Night Manager

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Previous experience in a Front Office leadership role within a hotel environment, preferably as a Night Manager, Assistant Night Manager, or Duty Manager.
• Demonstrated ability to lead and support teams across multiple operational departments during overnight operations.
• Strong guest service and problem-solving skills, with a proven ability to effectively manage guest concerns and complaints.
• Experience completing night audit procedures, reconciliations, and end-of-day financial reporting.
• Sound understanding of hotel security, emergency response procedures, and Australian workplace health and safety requirements.
• Excellent communication and interpersonal skills with the ability to liaise effectively with guests, team members, department leaders, and emergency services.
• Experience using hotel Property Management Systems and maintaining accurate guest and operational records.
• Ability to work independently, make decisions under pressure, and maintain high service standards during overnight operations.

• Lead the hotel overnight: Take ownership of all hotel operations during the night shift, ensuring a safe, efficient, and seamless experience for guests while supporting team members across the property.
• Create exceptional guest experiences: Ensure every guest feels welcome, valued, and cared for by resolving concerns promptly, personalising service, and maintaining the highest standards of hospitality throughout the night.
• Coordinate overnight operations: Conduct shift handovers and team briefings, monitor guest arrivals and departures, maintain accurate shift records, and ensure clear communication of any issues requiring follow-up. 
• Support and develop the team: Provide leadership and guidance to overnight team members, including Front Office, Porters, Security, Housekeeping and other operational areas, while assisting with training and development.
• Maintain safety and security: Oversee hotel security procedures, conduct regular property checks, manage incident reporting, coordinate emergency responses when required, and ensure a safe environment for guests and team members. 
• Complete the night audit: Manage end-of-day financial and operational processes, ensuring reports are completed accurately, systems are balanced, and guest accounts are reconciled to support a smooth start to the next day.
• Collaborate across departments: Work closely with Housekeeping, Engineering, Food & Beverage and other teams to ensure service delivery is seamless and operational challenges are resolved efficiently.

Salary: 81,197