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TSC

Global CX agency building customer journeys

Program Manager

Program ManagementConfirmed live in the last 24 hours
Full-timeHuntsville, AL, USANo salary listed

About the Job

Requirements

  • A bachelor's degree and at least 5 years of experience, or a master's degree and at least 3 years of experience, in project or program management.
  • Demonstrated expertise in program management, preferably with experience in government hardware-related programs, including managing hardware development, fabrication, and testing activities.
  • Demonstrated experience in vendor or subcontractor management.
  • High proficiency in Microsoft Office products, including the ability to create PowerPoint briefings, Excel spreadsheets, Word documents, and schedules using Microsoft Project.
  • Experience generating responses to Requests for Information and Requests for Quote/Proposal.
  • Ability to prioritize work and maximize productivity.

Responsibilities

  • Establish baseline funding, a spend plan, and a high-level milestone-based schedule at program kickoff.
  • Work with technical staff to establish a low-level task-based schedule from a proposed spend plan.
  • Track program execution spending and milestone completion against baselined spending and milestone plans.
  • Work with technical staff, supply chain, manufacturing, and contracts staff to identify programmatic risks over the execution life of the program.
  • Manage risk mitigation strategies across the program.
  • Work closely with program staff to ensure schedules are maintained to meet customer objectives and milestones.
  • Manage customer expectations regarding cost, schedule, and technical aspects of the program.
  • Report the health and status of active programs during internal program reviews and customer briefings.
  • Provide cross-functional leadership to ensure designs achieve customer requirements, delivery dates, and milestone objectives.
  • Oversee program materials purchasing, inventory, and material transactions.
  • Manage product and sub-component part obsolescence and engage with contract manufacturers to maintain costs and program timelines against the baseline.
  • Support hardware demonstrations, technical discussions, and customer questions and answers.
  • Manage capture of new opportunities with existing customers.
  • Support business development efforts to expand into new markets and customers.
  • Track new and upcoming programs of potential customers, foster relationships, and position TSC as the preferred solution provider.
  • Assist in creating large proposals.

Desired Qualifications

  • Experience in production and manufacturing operations.
  • Experience with radio frequency, radar, Counter-UAS, or intelligence, surveillance, and reconnaissance operations.
  • Project Management Professional certification.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

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