Housekeeper - Housekeeping

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Overview

The Housekeeper is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner.  Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls and bathrooms.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position)

• Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Promotes positive guest relations at all times.
• Clean rooms according to assignment sheet priority; update assignment sheet during shift.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
• Deep clean guest rooms according to schedule.
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage.
• Deliver and remove cribs and rollaway beds, as needed.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Maintain positive and professional communication with all team members.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. 
• Promote property outlets to guests.
• Assist guests in finding locations within the property by giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with management to ensure that assigned duties are completed to standard.
• Present a professional image to team members, guests, clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand.
• Maintain confidentiality of guest, team member, and company information.
• Comply with all policies and standard operating procedure of the property.
• Perform work regularly and predictably.
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or equivalent, along with 6 months Housekeeping experience in a similar hotel environment required or an equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be able to work nights, weekends, and holidays.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS:

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.

Additional Details

DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK

PAY RANGE:

$14 - $19/Hourly