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Coolblue

Online retailer of electronics and appliances

Home Appliance Repair Technician

Full-TimeUpdated on 10/15/2026
No salary listed
Entry
Utrecht, Netherlands
In Person
Field ServiceEquipment Field Service

About the job

Requirements
  • You have technical aptitude and practical hands-on ability.
  • You enjoy visiting customers in their homes and remain friendly and customer-focused, including when situations are difficult.
  • You can work independently and analytically.
  • You have held a category B driving licence for at least two years.
  • You are available for at least 36 hours per week.
  • You handle the company van, inventory, and tools carefully and drive safely in accordance with traffic rules.
Responsibilities
  • Repair customers’ household appliances at their homes quickly, safely, and in a customer-friendly manner.
  • Thoroughly analyze problems when customers report a malfunction.
  • Assess the situation and determine whether to repair or replace the appliance.
  • Perform repairs efficiently while maintaining a high quality standard and leaving the work area tidy.
  • Complete all required administration accurately as a clear reference for both the customer and the company.
  • Follow standard processes, workplace rules, and applicable health and safety regulations.
  • Share ideas with colleagues or a supervisor to support continuous improvement.
  • Drive the company van safely and follow traffic rules.
  • Be responsible for the van, assigned inventory and tools, and how they are transported.
  • Return the van to the depot in clean condition at the end of the day.
  • Complete internal training at the Utrecht depot, learn about the appliances, systems, and work methods, accompany an experienced technician, attend trainer-led sessions, and practice the required procedures before carrying out repairs independently.

About the company

Coolblue is an online retailer in the Netherlands and Belgium that sells electronics, home appliances, and personal gadgets. It combines a large online platform with physical stores, so customers can choose products online or in person before buying. The product experience is supported by services such as installation, extended warranties, and business solutions, which add value beyond the initial sale. How it works: customers place orders online and can pick up or receive free next‑day delivery for orders placed before midnight, including Sundays, thanks to a strong logistics network; returns are simple and hassle-free. Coolblue differentiates itself through fast, reliable delivery, extensive customer service, clear product information, and a solid reputation backed by awards and positive reviews. The company aims to make buying electronics and home tech easy and convenient for both consumers and businesses, with a focus on good service, easy returns, and dependable delivery.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$264M

Headquarters

Rotterdam, Netherlands

Founded

1999

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Simplify's Take

What believers are saying

  • 2025 revenue reached €2.563 billion, a record, while 2026 plans add ten stores.
  • Coolblue opened six stores in 2025 and four German depots, widening coverage.
  • Services revenue reached €55.0 million in 2025, boosted by Free Drying.

What critics are saying

  • EBITDA fell 11.6% in 2025 to €86.5 million, despite record sales.
  • Coolblue cut headcount to 6,212 by March 2026, signaling margin pressure.
  • A Germany slowdown leaves Coolblue trapped in a low-margin Benelux dependence.

What makes Coolblue unique

  • Coolblue combines e-commerce with stores, depots, and owned delivery across Benelux and Germany.
  • Its 2025 Germany revenue rose 30% to €307 million on tailored installation logistics.
  • Customer loyalty remains strong: 2025 NPS hit 72 companywide and 84 in Germany.

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Benefits

  • Paid Vacation
  • Paid Holidays
  • Commuter Benefits
  • Meal Benefits
  • Employee Discounts
  • Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Coolblue
Apr 16th, 2025
A Year in Review

In 2024, we reaped the fruits of our efforts and investments from 2023. We achieved a record revenue of € 2,458 million, which is an increase of 2.1% compared to 2023. In 2024, we outperformed the market in all 3 countries, increasing our consumer electronics market share by 2.1% in the Netherlands, 3.1% in Belgium, and an impressive 28.4% in Germany (GfK 2024).

Brown Brothers Media
Apr 11th, 2022
Amazon’S Dutch Rival Coolblue Acquires Delft-Based Energiiq Portfolio Company Plotwise

Coolblue claims to be the biggest online retailer in consumer electronics in the Netherlands and in Belgium.