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Kyndryl

Managed IT infrastructure and cloud services

Microsoft Teams with Enterprise Voice Administrator

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience in Microsoft Teams Voice and telephony solutions.
  • Experience migrating PBX systems to Microsoft Teams.
  • Knowledge of Power Automate and Power Apps for workflow automation in Teams.
  • Hands-on experience with Microsoft Teams Enterprise Voice, including Direct Routing, Calling Plans, and Operator Connect.
  • Strong understanding of Session Initiation Protocol (SIP), Voice over Internet Protocol (VoIP), public switched telephone network (PSTN) connectivity, and Session Border Controller (SBC) configurations, including AudioCodes or Ribbon.
  • Familiarity with Microsoft 365, Entra ID (formerly Azure Active Directory), PowerShell scripting, and Teams Admin Center.
  • Knowledge of E911 compliance, call routing policies, dial plans, and number management.

Responsibilities

  • Design, configure, and manage Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans, and Operator Connect.
  • Deploy and integrate Session Border Controllers with Microsoft Teams.
  • Troubleshoot and resolve Microsoft Teams voice issues, including call quality, routing, and interoperability with PSTN providers.
  • Manage and support Microsoft Teams policies, configurations, and voice-enabled features.
  • Collaborate with network and security teams to ensure compliance and optimal performance.
  • Migrate legacy PBX systems to Microsoft Teams.
  • Work with external vendors and telecom providers to ensure seamless voice connectivity.
  • Monitor Teams Voice infrastructure using analytics and reporting tools to optimize call performance.
  • Provide end-user support and training on Microsoft Teams Phone features.

Desired Qualifications

  • Microsoft 365 Certified: Teams Administrator Associate (MS-700).
  • Microsoft Certified: Teams Voice Engineer (MS-721).
  • Session Border Controller certifications from AudioCodes or Ribbon.

About the Company

Kyndryl

Managed IT infrastructure and cloud services

Kyndryl provides managed IT infrastructure services for large enterprises, helping them run and modernize their technology environments. Its offerings cover cloud adoption, cybersecurity, security operations, and digital workplace services, all delivered under long-term managed-service contracts. The company works by partnering with major technology providers (including Microsoft) to offer integrated, end-to-end solutions, often complemented by a new security operations center (SOC) and other security capabilities. This focus sets it apart from competitors through scale, enterprise-grade governance, and a history rooted in IBM’s infrastructure services, now independent but aligned with large technology partners. The goal is to support digital transformation by providing reliable, scalable, and secure infrastructure management that enables enterprises to operate efficiently and securely in a cloud-enabled world.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
2021

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