Minor International

Hotel operator, restaurants, and lifestyle brands

Reservations Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of experience in reservations, customer service, front office, or hospitality operations is required.
Experience using a property management system such as Opera, Opera Cloud, or a similar system is preferred.
Strong verbal and written communication skills in English are required; additional languages are advantageous.
Customer service and interpersonal skills are required.
The ability to work in a fast-paced environment and manage multiple tasks simultaneously is required.
Strong attention to detail and organizational skills are required.
Proficiency in Microsoft Office applications is required.

Responsibilities

Process individual and group reservation requests via phone, email, website, and other booking channels.
Provide guests with accurate information regarding room types, rates, packages, promotions, and hotel facilities.
Update, modify, and cancel reservations in accordance with hotel policies and procedures.
Accurately enter all reservation details into the property management system.
Respond promptly and professionally to guest inquiries and requests.
Maintain detailed knowledge of hotel products, services, facilities, and local attractions.
Upsell room categories, packages, and additional services to maximize revenue opportunities.
Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure seamless guest experiences.
Monitor room availability and report booking trends or discrepancies as required.
Handle guest complaints and special requests efficiently, escalating issues when necessary.
Ensure compliance with company policies, brand standards, and data privacy requirements.
Maintain accurate records and prepare reservation-related reports as needed.

Desired Qualifications

A diploma or degree in Hospitality, Tourism, or a related field is preferred.
Additional languages are an advantage.
Experience using Opera, Opera Cloud, or a similar property management system is preferred.

Job Location:

La Suite Dubai Hotel & Apartment



NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

The Reservations Agent is responsible for handling guest reservation requests efficiently and professionally while delivering exceptional customer service. This role serves as the primary point of contact for guests seeking accommodation bookings, providing accurate information about room availability, rates, promotions, and hotel services. The Reservations Agent ensures all reservations are processed accurately and contributes to maximizing occupancy and revenue opportunities.

Key Responsibilities

Process individual and group reservation requests via phone, email, website, and other booking channels.
Provide guests with accurate information regarding room types, rates, packages, promotions, and hotel facilities.
Update, modify, and cancel reservations in accordance with hotel policies and procedures.
Ensure all reservation details are accurately entered into the Property Management System (PMS).
Respond promptly and professionally to guest inquiries and requests.
Maintain detailed knowledge of hotel products, services, facilities, and local attractions.
Upsell room categories, packages, and additional services to maximize revenue opportunities.
Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure seamless guest experiences.
Monitor room availability and report booking trends or discrepancies as required.
Handle guest complaints and special requests efficiently, escalating issues when necessary.
Ensure compliance with company policies, brand standards, and data privacy requirements.
Maintain accurate records and prepare reservation-related reports as needed.

Qualifications & Experience

High school diploma or equivalent; Diploma or Degree in Hospitality, Tourism, or related field preferred.
1-2 years of experience in reservations, customer service, front office, or hospitality operations.
Experience using Property Management Systems (Opera, Opera Cloud, or similar) is preferred.
Strong verbal and written communication skills in English; additional languages are an advantage.
Excellent customer service and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office applications.

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About the Company

Minor International

Hotel operator, restaurants, and lifestyle brands

Minor International operates across hospitality, food and beverage, and lifestyle retail. Its three units—Minor Hotels, Minor Food, and Minor Lifestyle—own, manage, or distribute hotels, restaurants (e.g., Anantara, Avani, NH Hotels, The Pizza Company, Swensen’s, Dairy Queen), and lifestyle products, with a vertically integrated approach that includes franchising. The company differentiates itself through a global footprint of 540+ properties in 50+ countries, a mix of ownership and management, and recent European expansion via the NH Hotel Group consolidation. Its goal is to become one of Asia’s leading hospitality and lifestyle conglomerates by driving international growth and expanding its premium footprint across hotels, restaurants, and brands.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bangkok, Thailand
Founded: 1978

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