Field Service Dispatcher

Great company. Great people. Great opportunities.

 If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Area Dispatcher, you will be tasked with organizing the daily dispatch of service technicians for a metro area in a safe and timely manner. You will work closely with Service Managers and Inside Sales Reps to ensure repairs are properly scheduled and executed to guarantee superior customer service. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job.

What you'll do:

·         Oversee dispatch of field service technicians within the metro-area to maximize efficiency and customer delivery responsiveness

·         Monitor technician progress and adjust schedules as requests come in

·         Optimize use of overtime to deliver superior customer service

·         As needed, support branches in maintaining customer relations via phone, making additions, cancellations, and changes regarding equipment location or service repair time

·         Demonstrate commitment to safety and discipline through exemplary personal compliance, accountability and pro-active communication

·         Perform all safety inspections within company and governmental policies

·         Other duties assigned as needed

Requirements:

·         High School diploma or equivalent

·         Valid driver's license with acceptable driving record

·         Technical knowledge of DOT/Federal Motor Carrier rules and regulations

·         Technical/Mechanical background preferred

·         Diligent attention to safety

·         Ability to multitask in a fast-paced environment

·         Strong leadership, organization and communication skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.