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Ouihelp

Technology-driven platform for in-home caregiving

Agency Manager - Personal Services

Business & StrategyPosted on Nov 12
Full-timeJoinville-le-Pont, FranceIn-person

About the Job

Requirements

  • At least 3 years of experience in personal services and working with home-care assistants, beneficiaries, and local institutions such as CLIC and CCAS.
  • Ability to lead, unite, and motivate a team to achieve objectives.
  • Strong capacity for work and commitment.
  • Organizational and prioritization skills.
  • Ability to take a broad, strategic perspective.
  • Comfort using digital tools.

Responsibilities

  • Develop the agency’s business activity and supervise operations across the geographic area while ensuring service quality.
  • Manage the monthly, quarterly, and annual budget for the area.
  • Build and execute a field prospecting plan.
  • Drive and manage the network of referral partners, including referral development and care coordination.
  • Work on projects with partners and other company departments to increase the employer’s visibility.
  • Handle requests for home assistance in the territory.
  • Monitor home-care assistants’ intervention schedules.
  • Supervise service delivery.
  • Ensure service quality and beneficiary satisfaction.
  • Follow up on payments.
  • Manage, supervise, and organize the work of sector managers and coordinators.
  • Support the teams’ professional development.
  • Manage the team, including recruitment, absence management, and employee retention.

Desired Qualifications

  • Passion for the employer’s mission of improving the daily lives of people experiencing loss of independence.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

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