Network Triage Specialist

The Bloomberg Network Triage team oversees and supports one of the largest private networks in the world. As part of this team, you will be responsible for the support of our Network, spanning over 100 node sites and connecting clients globally to over 1,500 exchanges, which is integral to the success of the company. You will ensure our customers have 24/7 access to the Network in order for them to run their business successfully. You will provide reactive support to customers’ networking issues as well as proactive analysis to ensure the Bloomberg network maintains its position at the forefront of network stability and reliability.

In our AMER team, you will be joining a close-knit group of engineers who are not just passionate about technology, but keen to solve complex problems from analyzing packets to working on network incidents. You will partner with a hardworking, approachable team with a diverse set of backgrounds across AMER to collaborate with colleagues around the world. You will also be a critical point of contact between the Network Engineering and Operations team and various internal groups to improve the quality of technical and telecommunication services.

We’ll trust you to:

• Support the global network and ensure uninterrupted client access using proprietary and third-party platforms from vendors including Juniper, Cisco, Arista, and Nokia.
• Collaborate with internal teams, including Technical Support, Network Production Engineering, and Telecommunications, to provide daily support for Bloomberg’s market data infrastructure.
• Diagnose and resolve connectivity problems impacting customers and stock exchange access.
• Adhere to strict deadlines, including the administration of internal ticketing systems in order to ensure any incidents are resolved as quickly as possible for our clients and projects are delivered on time
• Deliver hardware and software support across various network platforms, such as routers, switches, network sniffers, firewalls, and load balancers.
• Work Monday to Friday, 9AM - 6 PM Pacific Time, to align with global network coverage and operational needs.

You’ll need to have:

• 5+ years of relevant work experience as a Network Operations Engineer / Network Engineer within an enterprise environment, troubleshooting and solving critical issues
• Experience troubleshooting and resolving MPLS, BGP, OSPF, IGMP, PIM related internal and external network routing issues in a production environment
• Demonstrated ability to manage service issues with third party service providers, including ISPs and international telecom vendors
• Demonstrated experience with applying analytical skills to problem solve issues and identify trends, working autonomously and collaboratively with external and internal partners
• Fluency in both written and spoken English
• Demonstrated continuous career growth within an organization

We’d love to see:

• A Networking Degree or similar industry standard networking qualification(s) (e.g. CCNA, JNCIA, or WCNA)
• Experience working with stock exchange and market data connectivity
• Experience building monitoring dashboards using products like Grafana, Splunk and Humio
• Understanding of financial markets and underlying technologies in data
• Understanding of multicast deployments using IGMP/PIM/MVR
• Understanding of DWDM and Optical Networking
• Knowledge of Data Center builds and design fundamentals
• Experience with cloud technologies
• Experience troubleshooting and resolving firewall, load balancing and proxy issues in a production environment
• Experience with Python for tooling, automation, and services
• Experience with CI/CD platforms like Github and automation/orchestration platforms (e.g., Airflow, Ansible, Terraform)
• Familiar with AI assisted coding tools