Level99 Entertainment

Open-world, group-challenge entertainment venue

Venue Technician - Themed Entertainment Opening Team

Equipment MaintenanceConfirmed live in the last 24 hours

Full-timeParamus, NJ, USA$20 - $25 /hr

About the Job

Requirements

Highly organized with strong attention to detail.
Able to work a flexible schedule including days, nights, weekends, holidays, and emergency responsiveness to pressing technical issues as required.
Able to work shifts of ten hours or longer and stand, sit, squat, or walk for extended periods; walk up and down stairs or ladders; and read and interpret technical manuals and instructions.
Able to grasp, reach overhead, push, lift, and carry up to 50 pounds.
Able to prioritize and multitask, work calmly and effectively with a leader under tight deadlines, manage multiple projects, and work in a fast-paced, deadline-oriented environment.
Able to work under pressure and complete assigned tasks during operating hours while guests are present.
Operational knowledge of technical equipment including rigging, carpentry, sound, and lighting.
Experience safely operating power tools, hand tools, ladders, lifts, and electricity.
Strong verbal communication skills.
High integrity and professionalism.
High school education or equivalent.
Able to understand, use, and embrace new technology and its implementation in operations, with knowledge of Google Suite, including Docs, Sheets, and Slides.
Willingness to contribute hands-on, collaborate as a team member, and take a proactive approach.

Responsibilities

Troubleshoot electro-mechanical systems, sets, wiring, facilities items, and other systems throughout the venue.
Repair and maintain facility and attraction elements using craftsmanship in wood, metal, plastics, and other materials; painting, surfacing, and refinishing, including decorative and scenic elements; practical wiring of electro-mechanical devices and systems; and troubleshooting PCs, networks, microcontrollers, and other electronic equipment.
Maintain current knowledge of safe and efficient use of relevant shop hand and power tools.
Study and interpret shop drawings, sketches, wiring diagrams, and other design documents.
Apply working knowledge of general facility maintenance practices such as plumbing, HVAC, and wiring.
Assist in updating and maintaining documentation, procedures, and the attraction maintenance log to support proper, efficient, and safe operation of attractions and the entertainment space.
Keep individual workspaces and the building clean, organized, and efficient.
Perform preventative maintenance and weekly inspections and upkeep for attractions as needed.
Maintain an organized, prioritized, continuously updated personal task list with estimated completion dates.
Research, specify, and purchase products and solutions for recurring venue maintenance items.
Prioritize personal safety and the safety of coworkers and guests in daily work.
Uphold brand and visual standards across product, experience, graphic design, display standards, environmental cleanliness, and organization.
Ensure guest safety by monitoring and addressing foreseeable risks to guests' health and welfare.
Take initiative to identify work and assemble resources to accomplish self-determined goals that improve the guest experience and venue performance.
Follow supervisors' direction and manage time effectively.
Occasionally travel to facilitate the opening of new venues; travel to an existing location may be required for training.
Perform other duties as assigned.

Desired Qualifications

At least one year of experience working in a related technical or maintenance capacity.
Preferred bachelor's degree in Production, Design, Theatre Tech, Engineering, or another related field.

Salary Range: 20 to 25 (Currency: USD) (Pay period: per-hour-wage)

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Level99 Paramus - Garden State Plaza, NJ - coming soon!

OVERVIEW

The Venue Technician (“Venue Tech”) works closely with the Venue Technician Manager to ensure a best-in-class gameplay experience for Level99 guests. You will work in the trenches, hands-on, to assist with the maintenance, repair, improvement, and replacement of Level99’s attractions and Entertainment facilities. The Venue Technician is passionate about getting the details right, meeting guest needs before being asked, and ensuring a safe, clean and well maintained venue.

A Level99 Venue Tech has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though you are the Owner and Operator of their venue.

Click here for a video on the Day in the Life of a Venue Tech at Level99!

RESPONSIBILITIES INCLUDE

Troubleshoot electro-mechanical systems, sets, wiring, facilities items and other systems throughout the venue.

Repair and maintain Level99’s facility and attraction elements, using skills/techniques that may include:

Expert craftsmanship in a variety of materials including wood, metal, plastics, etc.

Painting, surfacing, and refinishing, including decorative and scenic elements

Practical wiring of electro-mechanical devices and systems

Troubleshooting of PCs, networks, micro-controllers, and other electronic equipment

Maintaining up to date knowledge in the safe and efficient use of all relevant shop hand and power tools

Studying and interpreting shop drawings, sketches, wiring diagrams, and other design documents

A working knowledge of general facility maintenance practices such as plumbing, HVAC, wiring, etc.

Assist in updating and maintaining documentation, procedures, and the attraction maintenance log to ensure the proper, efficient, and safe operation of the attractions and the Entertainment space as a whole

Keep individual workspaces, and the building as a whole, clean, organized, and efficient

Perform preventative maintenance and weekly inspections/upkeep for Level99 attractions as needed

Maintain an organized, prioritized, continuously updated, personal task list, with estimated completion dates

Research, specify, and purchase products and solutions for recurring venue maintenance items

Prioritize personal safety and the safety of coworkers and guests in the day-to-day execution of duties

Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, graphic design, and display standards, as well as environmental cleanliness and organization

Ensure guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guests’ health and welfare

Take initiative, seeing what needs to be done and assembling the resources to accomplish self-determined goals, in continual pursuit of improvement of our guest experience and venue performance

Follow the direction of supervisors and manage time effectively

Maintain a positive, upbeat, pro-active attitude and inspire the same in fellow team members

Occasional travel to facilitate the opening of new venues

Other duties, as assigned

Note: This role may require travel to one of our existing locations for training purposes.

MUST-HAVE SKILLS

Highly organized with strong attention to detail

Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness to pressing technical issues as required

Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs/ladders, and read/interpret technical manuals and instructions

Able to grasp, reach overhead, push, lift and carry up to 50 pounds.

Ability to prioritize, multi-task, calmly and effectively work with a leader under tight deadlines, manage multiple projects, and work in a fast-paced, deadline-oriented environment.

Ability to work well under pressure and complete assigned tasks during operating hours, while in the midst of guests

Operational knowledge of technical equipment inclusive of rigging, carpentry, sound, and lighting

Experience with the safe operation of power tools, hand tools, ladders, lifts, and electricity

Strong verbal communication skills

High integrity and professionalism

High School education or equivalent

Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, the Google Suite (Docs, Sheets, Slides, etc.)

A positive, joyful, upbeat and energetic attitude

Willingness to "roll up your sleeves" and get into the details as a team player with a "get things done" proactive attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE

Minimum 1 year of experience working in a related tech/maintenance capacity

Preferred Education: Bachelor’s Degree in Production, Design, Theatre Tech, Engineering, or other related degree

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

About the Company

Level99 Entertainment

Open-world, group-challenge entertainment venue

Level99 runs large entertainment venues in Natick, MA and Providence, RI that offer an open-world game with more than 40 rooms for teams of 2-6 people. Guests buy tickets to play the rooms and also order food and drinks from the on-site Night Shift Beer Hall and Tap Room & Kitchen. The experience blends physical and mental team challenges with a built-in dining and craft beverage program, all under one roof. The company aims to grow by adding new locations, expanding features, and attracting hundreds of thousands of guests each year.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $100M
Headquarters: Natick, MA
Founded: 2021

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