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Edra

Enterprise AI automating ITSM with playbooks

Site Reliability Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeLondon, UKIn-person

About the Job

Requirements

  • Have 5 to 10 years of experience in infrastructure, site reliability engineering, DevOps, or platform engineering.
  • Have recent, deep experience running production workloads on AWS or Google Cloud Platform, defined in infrastructure as code, with a broad toolkit and depth in one or two areas.
  • Be able to read and write Python in or alongside application code.
  • Have production experience with Postgres and containerized workloads running under an orchestration platform.
  • Continuously identify vulnerabilities and patch them.
  • Have experience owning an infrastructure function alone or in a very small team.
  • Have demonstrated the ability to find an ambiguous problem, design a fix, and improve others' productivity as a result.
  • Be comfortable pushing back on senior colleagues when infrastructure needs require it.

Responsibilities

  • Own cloud infrastructure end to end, including provisioning, security, reliability, and the infrastructure as code that defines it.
  • Anticipate the engineering roadmap and prepare infrastructure ahead of feature launches, working with the founders to determine infrastructure direction.
  • Identify developer bottlenecks and remove delays involving continuous integration, deployment, or environment startup; make rational investments in velocity.
  • Run the reliability practice, including monitoring, logging, alerting with clear signals, and incident response.
  • Lead large infrastructure builds and own the product security posture.
  • Decide whether to build solutions or use managed services, and advocate for the simpler option when appropriate.
  • Use Python to understand infrastructure implications of application development and catch problems before they reach production.
  • Own AI model safety and governance of agentic processes, ensuring unsupervised agents cannot act on production infrastructure.
  • Build tools that enable engineering, go-to-market, AI, operations, and compliance teams to work independently.
  • Stay current on cloud and model providers and advise engineers on new announcements.

Desired Qualifications

  • Experience with Google Cloud Platform, especially migrations or multi-cloud rollouts.
  • Experience using CloudWatch and GitHub Actions in a current technology stack.
  • Earlier experience in a technical support or application support role.
  • An engineering career that began outside software.
  • Experience in a niche domain where standard tooling did not exist and custom tools had to be built.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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