Tesla

Makes electric cars, robotaxis and grid batteries

IT Phone Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeHenderson, NV, USANo salary listedIn-person

About the Job

Requirements

A minimum of 2 years of experience in a desktop support or IT Help Desk role is required.
A bachelor's degree in Computer Science or Information Systems, or equivalent experience, is required.
Experience troubleshooting hardware and software on Windows, Mac, and Linux devices is required.
Experience troubleshooting basic client-side network issues, including DHCP, DNS, and static IP, is required.
Experience troubleshooting Active Directory, Exchange, and Office 365 problems is required.
Experience answering phone calls in a Help Desk capacity is required.
The schedule includes Saturday or Sunday shifts.

Responsibilities

Respond quickly to technical assistance requests over the phone or through the ticketing system.
Resolve issues through the ticketing system on first touch whenever possible.
Manage and triage tickets entering the global queue to the appropriate IT Operations teams.
Diagnose and resolve technical hardware and software issues on Windows, Mac, Linux, and other operating systems.
Work daily with Active Directory, Exchange, PowerShell, Office 365, and Windows Server.
Identify and escalate issues requiring urgent attention to appropriate teams or leadership.
Interface with technical teams to understand issues reaching the IT Help Desk.
Determine how to address long-term needs within IT standards.
Create or edit troubleshooting, IT process, and end-user documentation.
Develop subject-matter expertise in different IT areas and serve as an escalation point for support questions.

Category	Engineering & Information Technology
Location	Henderson, Nevada
Requisition ID	288100
Type	Full-time

Job Description

<div class="MSWordContent"><p>The IT Help Desk is the first point of contact for IT-related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for employees. Ranging from basic requests or complex issues whichrequire immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLA and/or project requirements. The IT Help Desk supports all Tesla locations across the world. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy.</div>

Job Responsibilities

Quickly respond to requests for technical assistance over the phone or via ticketing system
Resolve issues through our ticketing system on first touch, whenever possible
Manage and Triage tickets coming into global queue to different IT Operations teams
Diagnose and resolve technical hardware and software issues on Windows, Mac, Linux and other operating Systems
Working with Active Directory, Exchange, PowerShell or Office 365 and Windows server daily
Identify and escalate issues requiring urgent attention to appropriate teams or leadership
Interface with the various technical teams to understand issues coming to the IT Help Desk
Interpret how to solve long term needs within the framework of IT standards
Create or edit documentation regarding troubleshooting, IT process and end user articles
Become a subject matter expert in different IT areas, becoming an escalation point for support questions

Job Requirements

Minimum of 2 years’ experience within a desktop support or IT Help Desk role
Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment
Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience
Experience troubleshooting hardware and software on Windows, Mac and Linux devices
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
Experience troubleshooting Active Directory, Exchange and Office 365 problems
Experience with answering phone calls in a Help Desk capacity
Must have excellent communication skills
Schedule will include Saturday or Sunday in the shift

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs