Principal Software Engineer
Xurrent
Principal Software Engineer
Xurrent
Unified ITSM/ESM/SIAM platform with AI
Join Xurrent, where our AI-driven Operations Management platform powers the way modern enterprises manage and evolve their service delivery. We’re looking for curious, driven individuals who want to make a real impact and grow with a company leading the next wave of service and operations innovation.
Mission of the Position
The Principal Engineer (Full Stack, Backend-Focused) is responsible for architecting, developing, and optimizing Xurrent’s multi-tenant SaaS platform. This role focuses on backend scalability, data systems, and integration layers while maintaining fluency across the full stack.
The Principal Engineer drives technical vision, elevates engineering excellence, mentors peers, and ensures the backend foundation is reliable, secure, and performant.
Responsibilities
● Architecture & System Design: Define and evolve the backend and API architecture, ensuring scalability, security, and performance.
● Hands-on Development: Write, review, and optimize code in Ruby, Python, or Node.js across backend and integration layers.
● Data & API Ownership: Oversee schema evolution, data modeling, caching, and API design for high throughput.
● Mentorship & Leadership: Coach senior and mid-level engineers, lead technical design sessions, and influence engineering culture.
● Reliability & Observability: Collaborate with SRE on alerting, metrics, and disaster recovery processes.
● Cross-Team Collaboration: Align with frontend, product, and infra teams to ensure seamless end-to-end delivery.
● Innovation & Continuous Improvement: Champion automation, infrastructure-as- code, and performance profiling.
Requirements
● Experience: 8+ years in full-stack or backend engineering, with 2+ years in a staff or principal-level role.
● Tech Expertise: Ruby; REST APIs; SQL and NoSQL databases; AWS, Serverless.
● Architecture: Proven experience designing distributed, event-driven, microservice- based systems.
● SaaS Scale: Experience in multi-tenant environments, data isolation, and enterprise security (SOC2, GDPR).
● Observability: Familiarity with OpenTelemetry, Prometheus, and distributed tracing.
● Leadership: Strong communication, technical mentorship, and ability to drive architectural consensus.
● Bonus: Experience with AI/M, hybrid search (OpenSearch vector + lexical).
● Thinks and acts as a system architect, balancing innovation with stability.
● Known for deep debugging skills and data-informed decision-making.
● Advocates for developer productivity, maintainable codebases, and measurable outcomes.
● Operates with autonomy while elevating the technical bar for the entire team.
Important Notice: Beware of Recruitment Scams
We have been made aware of fraudulent job offers being circulated under Xurrent’s name. Please note that only communications from verified recruiters using emails ending in "@xurrent.com" are official.
If you receive unsolicited job offers, interview requests, or messages that seem suspicious, please exercise caution and do not share personal information or make any payments. Please note that Xurrent does not issue job offers without an application and interview process. Only candidates who successfully complete the interview process may receive an offer letter. We're actively addressing this and appreciate your help in staying alert and helping us protect our community.
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.
Xurrent is a unified service management platform that blends IT Service Management (ITSM), Enterprise Service Management (ESM), and Service Integration and Management (SIAM) to coordinate work across internal departments—such as IT, HR, purchasing, facilities, and security—and with external organizations, all in one place. The platform uses AI-powered automation to optimize workflows and automate ticketing, enabling smoother collaboration and faster issue resolution. It differentiates itself with cross-functional, cross-organization collaboration within a single product, reinforced by USM certification for Enterprise Service Management and its history as 4me. The goal is to simplify and unify service delivery across both internal teams and external partners by providing a centralized, integrated platform that handles requests, workflows, and service levels.
Explore more opportunities at Xurrent