Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Retail Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Proven managerial success in a fast-paced environment, including the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
A proven track record of making high-quality decisions and the ability to make complex decisions.
An applicable standard of education is required.
Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
Strong communication and listening skills, with excellent speaking, reading, and writing abilities.
The ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
The ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees of the organization.
Fluency in English is required.
The ability to perform the job functions with reasonable accommodation.
Successful completion of the pre-employment process, including two satisfactory reference checks.

Responsibilities

Provide a positive employee life cycle for all staff members during their tenure with Hard Rock.
Provide an authentic experience for Hard Rock guests by ensuring that the retail business is visually inviting, maintains proper inventory, and provides amplified service.
Operate a financially profitable retail business operation.
Grow the business by using innovative sales and marketing concepts.
Coordinate operations between departments.
Teach, coach, and document employees who fail to meet standards to maintain a high-quality workforce.
Present a professional image to employees, guests, clients, owners, and investors.
Attend client functions and designated parties to provide support, ensure guest satisfaction, and promote future business.
Build business and market share by developing new ways to promote the company and participating in local events to increase sales and profits.
Develop and maintain positive relationships within the business and social community.
Spearhead philanthropic initiatives.
Work as a team to help employees complete the required activities that exceed guest expectations.
Maintain a low staff turnover rate and high morale.
Operate ethically to protect the image of Hard Rock.
Use programs designed to help save the planet.

Desired Qualifications

Multiple language abilities are a plus.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Retail Manager is responsible for retail operations while ensuring that the business is maximizing its potential, producing financial results as well as the development and retention of human capital.

FUNCTIONS

People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.
Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
Profit - To operate a financially profitable retail business operation.
Sales - To grow the business by using innovative sales and marketing concepts.
Coordinate operations between departments.
Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
Present a professional image to employees, guests, clients, owners and investors.
Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
Develop and maintain positive relationships within the business and social community.
Spearhead philanthropic initiatives.
Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
Maintain low staff turnover rate and high morale.
Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
Proven track record of making high quality decisions and the ability to make complex decisions.
Applicable standard of education is required.

SKILLS

Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

Managers are expected to be able to perform the job functions with reasonable accommodation.

Additional Details

Pre-Employment Process:

Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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About the Company

Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Hard Rock operates a global hospitality and entertainment brand that runs restaurants, hotels, and casinos with a rock-and-roll theme. The core experience blends American-style dining with a live music atmosphere and a curated collection of music memorabilia, which started organically from a customer’s guitar request and grew into the brand’s hallmark. The business model spans multiple hospitality verticals, including themed cafes, hotels, and casino gaming venues, all unified under the Hard Rock brand. Unlike many competitors, Hard Rock is owned by the Seminole Tribe of Florida, which acquired the brand in 2007, enabling strategic expansion in gaming and hospitality across the world. The company’s goal is to deliver immersive entertainment-centered experiences through consistent branding, hospitality, and iconic memorabilia across its global network.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Virginia Beach, VA
Founded: 1971

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