Inside Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Inside Sales Representative sells products and/or services to customers through a variety of mediums and acts as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing the business. Evoqua's Light Industry Sales (LIT) team, which provides a complete line of pretreatment, generation, storage, and distribution solutions for high purity and wastewater applications in aerospace, beverage, government, health sciences, microelectronics, pharmaceuticals, biopharmaceuticals, universities, labs, and general industry. The Inside Sales associate sells products and/or services to customers through a variety of mediums and acts as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing the business. Maintains relationships with accounts through ongoing client contact and support. Responds to client inquiries and offers bold recommendations on appropriate products and services. Must work with a sense of urgency to execute sales strategy, generate quotations, and identify opportunities to increase sales volume while ensuring service levels are met. May work in tandem with outside sales team to achieve sales goals and revenue targets.

Responsibilities:

·         Contacts both new and existing customers to sell new and recurring business

·         Creates and delivers proposals to customers

·         Receives orders from customers and internal sources, reviews them for accuracy and send in for processing

·         Ensures customer satisfaction and retention by providing excellent customer service and support, resolving any customer concerns or issues

·         Accurately records information in CRM for forecasting

·         Continues to stay up to date on company and customer technology to remain a trusted partner

·         Sells complex products / services; utilizes knowledge of products / services and industry to evaluate and recommend best solutions to customers

·         Strategic sales process; established base of accounts and stable revenue responsibility

·         May utilize knowledge of industry to recommend updates or changes to product and service offering

·         Other duties as assigned

Requirements and Qualifications:

·         Required: High School Diploma or equivalent 3+ years of experience in a technical field and/or customer support position, ideally within a manufacturing environment

·         BA/BS preferred  

·         Sales experience required.

·         Strong verbal and written communication skills

·         Intra-departmental communication for purpose of alignment/information sharing

·         Working understanding of company products / services

·         Experience with the collaborative selling process

·         Utilizes sales techniques effectively and developing familiarity with industry

·         Ability to identify and cultivate sales from new and/or existing customers

·         Ability to complete sales with minimal supervision  

·         Fluency in Microsoft Office applications (Outlook, Word, Excel) 

·         Basic understanding of SAP ERP and Microsoft Dynamics CRM systems 

·         Travel requirement 5%

High Impact Behaviors:

·         Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

·         Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

·         Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.