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Chanel

Designs, sells luxury fashion and cosmetics

Field Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • Two to three years of experience training teams in the beauty sector, preferably in makeup and skincare.
  • Prior experience in talent development and coaching techniques at points of sale.
  • In-depth knowledge of Shiseido and NARS, including their history, products, and brand values.
  • Ability to communicate and present effectively and convey knowledge clearly and engagingly.
  • Ability to work with diverse teams and adapt coaching strategies to the dynamics of different points of sale.
  • Ability to lead and motivate teams to improve their performance.
  • Organization and planning skills to meet training objectives at each point of sale.
  • Creativity and a pedagogical approach to designing dynamic, innovative coaching sessions.
  • Ability to evaluate performance and provide effective feedback with structured improvement plans.
  • Adaptability and flexibility to travel and coach at different points of sale as business needs require.
  • Availability to work weekends, with days off during the week as business needs require.

Responsibilities

  • Define and implement the training strategy with Marketing, the Senior Trainer, and Brand Managers, aligning business objectives with the needs of point-of-sale staff.
  • Design specific training plans for each point of sale with the Senior Trainer, taking improvement opportunities and commercial objectives into account.
  • Adapt teaching methods to the individual needs of teams and market trends.
  • Provide personalized and group coaching sessions to Beauty Consultants on products, application techniques, and makeup, skincare, and fragrance trends.
  • Ensure the sales team can deliver a high-quality customer experience by accurately communicating product values and distinguishing features.
  • Conduct interactive, practical training at points of sale and ensure the knowledge can be applied in real customer situations.
  • Supervise and evaluate the correct execution of makeup techniques and personalized consultation.
  • Stay current on NARS and Shiseido makeup products, including formulas, textures, benefits, application techniques, and market differentiation.
  • Analyze and share sector trends, product innovations, and new application techniques with the team.
  • Share supporting materials, including manuals, guides, and digital resources, to reinforce learning from coaching sessions.
  • Evaluate team knowledge and skills through point-of-sale observations, theoretical tests, and practical exercises.
  • Provide structured feedback and specific improvement plans to strengthen staff skills and knowledge.
  • Monitor team progress over time, documenting progress and identifying new training needs.
  • Demonstrate best commercial and customer-service practices on the sales floor.
  • Drive conversion during store visits by guiding Beauty Consultants in consultative selling, cross-selling, and increasing average transaction value.
  • Deliver a premium point-of-sale experience through personalized consultations, needs assessment, product demonstrations, and closing sales.
  • Identify commercial opportunities and ensure correct execution of brand standards, storytelling, and customer experience.
  • Monitor commercial performance during visits and reinforce behaviors that improve sales results.
  • Manage role-related administrative tasks, including expense reporting, travel logistics, and visit planning.
  • Identify needs for testers, point-of-sale materials, and commercial materials to support effective in-store execution.
  • Track inventory and allocation of point-of-sale materials, coordinating requests and quotes for additional materials as needed.
  • Coordinate continuously with internal teams to ensure correct operational and commercial implementation.
  • Support correct implementation and visual maintenance of brand materials at points of sale.
  • Work five days per week with two days off per week, with flexible scheduling for in-store activations.

Desired Qualifications

  • Experience training teams in makeup and skincare is preferred.

About the Company

Chanel

Designs, sells luxury fashion and cosmetics

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company size
10,001+
Company stage
Debt Financing
Total funding
$770M
Headquarters
Argueil, France
Founded
1883

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