Resort Manager

Overview

The Resort Manager directly supports the General Manager in overseeing all aspects of property management in accordance with the company standards, state and federal regulations. Maximizes financial performance and ensures high satisfaction levels with the employees, homeowners, and guests. Assists in executing all policies and procedures while constantly striving to improve all standards of the operation. Responsible for the hiring, training and discipline of team members.

Responsibilities

Resort Manager responsibilities include, but are not limited to: 

• Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues

• Assist General Manager in managing finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget

• Assist General Manager with analyzing and critiquing profit and loss statements for accuracy and opportunities to improve profitability. Help prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Implement appropriate cost-savings initiatives

• Assist General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company's expectations. Collaborate with the sales, marketing, and revenue management teams to create effective strategies

• Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments

• Complete property walks to interact with guests, employees and homeowners; identify successes, issues, concerns and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies

• Uphold the highest standards of cleanliness, sanitation, safety, and conduct

• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members. Recruits (hires), trains, coaches and counsels managers and team members, following company, state, and federal regulations

• Manage and motivate management team in the execution of their duties. Conduct performance appraisals for the managers

• Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations

• Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact and courtesy

• Understand the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority

• Assist General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel. Lead and execute renovation projects/plans

• Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment

• Ensure proper communication within the resort by participating in and conducting regular meetings with all managers. Effective communicator to peer managers

• Delegate duties and projects with consistent follow up

• Maintain systems and controls to provide adequate supplies for efficient operation of the resort

• Other duties as assigned

Qualifications

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays

• Previous experience managing a team through motivation, coaching and development

• The ability to anticipate customer needs, change goals and direction quickly and multitask

• Capable of using independent judgment/solid decision making skills

• Proven comfort and experience to interact effectively with all levels of management, guests, and employees, both inside and outside of the organization

• Activator/self-motivated to accomplish goals, with a strong sense of responsibility

• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)

• Demonstrated excellent written and verbal communication skills

• Proven job reliability, diligence, dedication and attention to detail

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors

• Must be able to change activity frequently and cope with interruptions

• Ability to work under pressure and deal with stressful situations

• Use mathematical skills to interpret financial information and prepare budgets

• Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions

• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance

• Supplemental insurance plans (ex. Vision, Life, etc…)

• Paid Time Off

• 401(k) retirement plan with company match

• Bereavement Leave

• Jury Duty Pay

• Employee Assistance Program

• David L. Brittain Scholarship Program

• Tuition Reimbursement

• Resort Accommodations Discount

• And more!

Who are we?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. 

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States. 

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up 

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.