Business Analyst CPQ

Zaelab · United States (Remote) · Full-time · Posted 2026-08-04

Workplace: remote

Department: Business Consulting

Description

This role will focus heavily on e-commerce, quoting workflows, and business process analysis within a complex digital transformation environment.

The ideal candidate combines strong BA fundamentals with hands-on experience supporting CPQ (configure price quote) logic and digital commerce implementations. You should be comfortable working directly with stakeholders, translating business requirements into actionable user stories, and collaborating closely with product, architecture, and engineering teams.

Responsibilities:

Lead requirements gathering and discovery sessions with business stakeholders
Translate business needs into detailed user stories, acceptance criteria, and functional documentation
Support e-commerce and quoting-related workflows across digital platforms
Collaborate with cross-functional teams including Product, Engineering, QA, and Delivery
Analyze and support the functional documentation of business processes, integrations, and system dependencies
Assist in backlog refinement, sprint planning, and Agile ceremonies if applicable
Identify risks, gaps, and process improvement opportunities throughout delivery
Act as a bridge between technical and non-technical stakeholders

Requirements

4+ years of experience as a Business Analyst or Digital Consultant in consulting or technology environments
Strong experience with e-commerce platforms and digital customer journeys
Experience working with quoting, CPQ, configuration, or pricing logic workflows
Ability to write detailed user stories and functional requirements
Experience working in Agile delivery environments
Strong communication and stakeholder management skills
Comfortable working across distributed/global teams

Benefits

Unlimited Vacation/PTO
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use to confirm the identity and employment eligibility of all new .

Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.

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About the company

Zaelab is a global digital commerce advisory and solutions provider that helps B2B and D2C brands grow their online channels. It combines consulting, digital transformation insights, and productized software services to accelerate go-to-market for digital commerce. Its flagship product, ZCommerce, sits on top of existing commerce platforms and delivers a modern, componentized digital commerce experience via a mobile progressive web app, enabling rapid deployment and quick time-to-market. Zaelab differentiates itself by blending advisory services with a ready-to-use productized solution and cloud-based architectures, backed by agile delivery, to help clients scale digital commerce efficiently. The company’s goal is to enable manufacturers and distributors to grow revenue and accelerate digital transformation across their commerce channels.

Company Size

201-500

Company Stage

Seed

Total Funding

$250K

Headquarters

Westport, Connecticut

Founded

2013

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Simplify's Take

What believers are saying

ServiceNow Ecosystem Ventures investment deepens distribution and co-sell leverage in 2026.
Docusign partnership on July 14, 2026 expands quote-to-signature automation inside Zaelab offerings.
Zaelab says 300-plus consultants serve Fortune 2000 clients across North America and Europe.

What critics are saying

Salesforce, Accenture, and Deloitte crush Zaelab’s margins with broader reach and staffing depth.
ServiceNow controls Zaelab’s core ecosystem; platform shifts can commoditize its implementation fees.
If Customer to Cash and Anthropic deals stall, Zaelab becomes a niche services shop.

What makes Zaelab unique

Zaelab owns ServiceNow-centered revenue workflows across commerce, CPQ, CRM, service, and order management.
Anthropic named Zaelab an enterprise delivery partner on August 10, 2026.
Zaelab’s October 1, 2026 Customer to Cash package unifies fragmented revenue systems.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

PR Newswire

Oct 1st, 2026

Zaelab launches 'Customer to Cash' AI-powered revenue platform for B2B enterprises

Zaelab has launched Customer to Cash, a new approach to revenue technology that connects the entire customer journey from initial engagement through to payment. The Connecticut-based company, founded in 2010, integrates commerce, quoting, service, and revenue systems for B2B enterprises. The 300-person firm, which is a ServiceNow partner backed by ServiceNow Ecosystem Ventures, argues that most businesses run fragmented revenue systems that create a disjointed customer experience. Customer to Cash aims to unify these touchpoints into a single connected system. Zaelab is also building AI agents into this framework as an Anthropic enterprise delivery partner, using Claude models to automate tasks whilst maintaining human oversight. The company has completed over 500 projects for Fortune 2000 clients across manufacturing, retail, medtech, and telecommunications sectors.

PR Newswire

Aug 10th, 2026

Anthropic finds enterprise delivery partner in Zaelab.

Anthropic finds enterprise delivery partner in Zaelab. Aug 10, 2026, 10:00 ET WESTPORT, Conn., Aug. 10, 2026 /PRNewswire/ - Zaelab today announced a strategic partnership with Anthropic to help enterprises turn AI pilots into production-ready solutions deployed across the business. Every enterprise has access to powerful AI models; competitive advantage comes from the ability to deploy them. Successfully deploying AI across the enterprise requires expertise in architecture, industry, integration, governance, and organizational change, not just the technology itself. By combining Anthropic's Claude models with more than a decade of enterprise delivery experience, Zaelab helps organizations move AI from proof of concept to production, embedding it into the systems, workflows, and teams that drive the business. The conversation around AI has largely centered on models. Zaelab believes the real differentiator is enterprise execution. AI becomes transformational only when it's integrated into existing systems and embedded within business processes. "Five years from now, we won't be asking which companies adopted AI," said Evan Klein, CEO of Zaelab. "We'll be asking which companies fundamentally reinvented how they operate because of it. That transformation won't come from a chatbot or a proof of concept. It'll come from integrating AI into the core systems, workflows, and decisions that run the business. That's the opportunity we're unlocking with Anthropic." Zaelab delivers enterprise AI through its Forward Deployed Pods, small cross-functional teams of senior AI engineers, enterprise architects, and delivery leaders who embed directly with customer teams. The Pods rapidly design, build, and deploy production-ready AI solutions in weeks, not months. Through this delivery model, Zaelab helps organizations put enterprise AI to work in three ways: * Agentic Workflows: Zaelab embeds AI agents into business processes to automate repetitive work and increase productivity. * Application Consolidation: Zaelab simplifies fragmented technology environments by embedding AI into unified enterprise platforms, reducing operational complexity. * Enterprise AI Enablement: Zaelab helps organizations establish governance measures and improve organizational readiness to scale AI confidently across the enterprise. Anthropic's commitment to building trusted AI makes it a natural fit for Zaelab's enterprise delivery model. The partnership also extends Zaelab's position in the ServiceNow ecosystem: following ServiceNow Ecosystem Ventures' strategic investment in Zaelab and ServiceNow's multi-year partnership with Anthropic, Zaelab is positioned to bring AI-native CPQ and CRM solutions to market on the ServiceNow AI Platform. Together, these relationships expand the portfolio of AI technologies and expertise Zaelab brings to customers, enabling organizations to choose the right approach for their business.ips. The Anthropic partnership adds another industry-leading capability to Zaelab's enterprise AI portfolio giving customers greater access to the technology, expertise, and delivery experience needed to accelerate AI transformation. It also reinforces Zaelab's commitment to building a best-in-class enterprise AI ecosystem, bringing together leading technologies and enterprise delivery to solve increasingly complex business challenges. About Zaelab Zaelab is a digital consultancy for complex enterprises modernizing customer experience and revenue operations. As a leading ServiceNow partner connecting customer experience to revenue, Zaelab aligns commerce, sales, service, and operations around how customers buy, engage, and expand. Zaelab replaces fragmented tools with a unified revenue engine on ServiceNow, where every touchpoint works as one connected experience. The result is faster value, stronger lifecycle performance, simpler operations, better customer experiences, and more revenue across the business. About Anthropic Anthropic is an AI safety company that builds reliable, interpretable, and steerable AI systems. Founded as a public benefit corporation, Anthropic develops the Claude family of AI models and products, including Claude Code, Claude Cowork, and Claude Enterprise, used by organizations around the world. SOURCE Zaelab

Zaelab

Jul 14th, 2026

Zaelab expands connected revenue ecosystem through Docusign partnership.

Zaelab expands connected revenue ecosystem through Docusign partnership. July 14, 2026 WESTPORT, Conn., Jul 14, 2026 - Zaelab today announced a new partnership with Docusign, the Intelligent Agreement Management company, to expand its connected revenue ecosystem. The partnership brings Docusign's agreement workflows into Zaelab's ServiceNow offering, combining commerce, CPQ, CRM, and service to help enterprises simplify the journey from quote to signature to execution. Today's enterprise customer journey does not live in a single system. Quotes, contracts, approvals, orders, and service move through disconnected platforms, creating delays for customers and manual work for teams. Though many organizations have modernized individual parts of the revenue lifecycle, agreement workflows frequently remain disconnected from the broader customer experience. Through its partnership with Docusign, Zaelab will help enterprises bring agreements into a connected operating model. By integrating agreement workflows with commerce, CPQ, CRM, and service, organizations can create greater continuity across the customer journey, accelerating execution and reducing operational complexity. "Connected revenue is about every interaction that moves a customer relationship forward," said Adam Menzies, COO of Zaelab. "Agreements represent one of the most important moments in that journey. By bringing Docusign into our ecosystem, we're helping customers eliminate another point of friction." The partnership reflects growing demand from complex enterprises to modernize customer-facing operations. As organizations look to unify commercial processes across departments, agreement workflows have become increasingly important for delivering more consistent customer experiences. "Zaelab shares our vision for simplifying how agreements move through the enterprise," said Janet Johnston, Vice President of Partner Strategy & Success at Docusign. "Their commercial perspective and expertise across the customer lifecycle make them a strong partner for helping organizations modernize agreement workflows as part of a broader revenue strategy." The announcement marks another step in Zaelab's continued expansion of its strategic technology ecosystem. By bringing together leading technologies across commerce, CPQ, CRM, service, AI, and agreement management, Zaelab continues to help complex enterprises replace fragmented customer journeys with more unified revenue platforms. About Zaelab Zaelab is a digital consultancy for complex enterprises modernizing customer experience and revenue operations. As a leading ServiceNow partner connecting customer experience to revenue, Zaelab aligns commerce, sales, service, and operations around how customers buy, engage, and expand. Zaelab replaces fragmented tools with a unified revenue engine on ServiceNow, where every touchpoint works as one connected experience. The result is faster value, stronger lifecycle performance, simpler operations, better customer experiences, and more revenue across the business. About Docusign Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and CLM. Take the guesswork out of B2B benchmarking. Get a pulse on the effectiveness of your B2B customer experience. Zaelab offers a complimentary benchmarking service to evaluate your B2B digital experience against direct and industry competitors.

FinSMEs

Nov 3rd, 2025

Zaelab Receives Investment From ServiceNow

Zaelab receives investment from ServiceNow. Zaelab, a Westoport, CT-based business-to-business CRM-Driven Enterprise Modernization company, received a strategic investment from ServiceNow (NYSE:NOW)'s ServiceNow Ecosystem Ventures. The company intends to use the funds to expand its CRM services to drive customer adoption, accelerate development of AI-ready solutions, and deliver industry-specific offerings for manufacturing and technology clients. Led by CEO and Founder Evan Klein, Zaelab is an independent consultancy solely focused on modernizing B2B enterprises across Experience, Data/AI, CRM, Commerce, and CPQ. With expertise in platform integration, flexible architecture, and digital experience design, it helps manufacturers improve how they engage, sell, and scale. Backed by a global team of 350+ professionals and differentiated IP, it delivers new solutions for complex enterprise needs.

Central Charts

Oct 29th, 2025

Zaelab Gains Strategic Investment from ServiceNow

Zaelab has received a strategic investment from ServiceNow Ecosystem Ventures to enhance CRM-driven enterprise modernization. This investment will help Zaelab expand its CRM services, add 350 certified professionals, and develop AI-ready solutions. The collaboration aims to transform CRM into a growth engine, with joint solutions like Portul and LogiKit enhancing ServiceNow's CRM offerings for manufacturing and technology clients.

Zaelab

Business Analyst CPQ

About the job