Tesla

Makes electric cars, robotaxis and grid batteries

Delivery Supervisor

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or at least two years of equivalent experience, with a proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required.
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
Excellent communication, time-management, and problem-solving skills, and ethical execution of Tesla standards.
Ability to develop collaborative relationships as a well-respected, trusted partner.
Ability to work evening hours, weekends, and holidays in a retail environment.
Valid driver's license.

Responsibilities

Lead the Delivery Vehicle Preparation Team, consisting of Vehicle Specialists and Documentation.
Assist in planning, implementing, and following up on vehicle preparation operational tasks and projects, including vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support.
Meet and exceed key performance indicators and partner to achieve sales and delivery targets along with profit-and-loss requirements for the respective location.
Proactively mediate and resolve customer concerns regarding vehicle preparation and quality.
Recruit, train, and develop the management team and employees, ensuring all positions are filled in a timely manner.
Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines.
Ensure facility maintenance and showroom presentation adhere to the brand standard, control store expenses, and continually strive to reduce costs.

Category	Sales & Customer Support
Location	Ciudad de México
Requisition ID	285837
Type	Full-time

Job Description

<p>As a Delivery Supervisor, your mission is to educate, inspire, and skillfully guide potential Tesla customers through the digital landscape of vehicle exploration, configuration, and sales. In this role, your focus will be to craft a memorable customer experience by leading a team dedicated to mastering product knowledge, financing alternatives, trade-in processes, and seamless delivery.<br></p>

Job Responsibilities

Lead Delivery Vehicle Preparation Team consisting of Vehicle Specialists and Documentation
Assist in the planning, implementation, and follow-up of vehicle prep operational tasks and projects including but not limited to: vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

Job Requirements

Bachelor’s degree or 2+ years equivalent experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
Ability to develop collaborative relationships as a well-respected, trusted partner
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver’s license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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