Infrastructure Administrator

Salary Range: 85000 to 92000 (Currency: USD) (Pay period: per-year-salary)

Essential Job Duties:

• Install, configure, administer, maintain, patch, and upgrade Microsoft Windows Server and related enterprise infrastructure technologies.

• Support core infrastructure and identity services including Active Directory, Group Policy, DNS, DHCP, certificate services, file services, Microsoft Entra ID, Microsoft 365, Google Workspace, Azure-connected services, and hybrid identity technologies.

• Administer and support enterprise virtualization platforms and associated server infrastructure, including provisioning, configuration, monitoring, troubleshooting, performance, and lifecycle management.

• Monitor the health, availability, capacity, and performance of infrastructure systems; investigate alerts, service degradation, failures, and other abnormal conditions.

• Perform and support patching, vulnerability remediation, infrastructure hardening, identity and access controls, certificate management, and other activities required to maintain secure and supportable systems.

• Support enterprise backup, storage, recovery, and business continuity technologies, including validation and troubleshooting of backup and recovery processes.

• Diagnose and resolve infrastructure issues involving servers, operating systems, authentication, virtualization, storage, security controls, and network connectivity; perform root-cause analysis as appropriate.

• Install and maintain physical server and datacenter infrastructure, including equipment installation, rack and cable management, hardware replacement, and physical troubleshooting.

• Support campus network infrastructure as needed, including switches, wireless access points, VLANs, firewalls, VPN technologies, network connectivity, and structured cabling.

• Troubleshoot network-related issues and collaborate with the infrastructure team, including the Senior Infrastructure Engineer and Network Engineer, on network changes, implementations, troubleshooting, and escalations.

• Assist with infrastructure automation, scripting, configuration management, monitoring, and other initiatives designed to improve operational consistency, reliability, and efficiency.

• Provide infrastructure escalation support to service desk, applications, and other IT teams and collaborate across technical teams on incident and problem resolution.

• Own assigned technical tasks and project deliverables and contribute to infrastructure modernization, cybersecurity, cloud, systems, networking, and technology transformation initiatives.

• Collaborate with CampusWorks CoEs, vendors, consultants, and institutional stakeholders on infrastructure operations, implementations, projects, procurement, licensing, and technology lifecycle management.

• Create and maintain accurate technical documentation, including system configurations, procedures, diagrams, troubleshooting information, knowledge articles, incidents, requests, changes, and project activities.

• Follow established change management, security, technical, and operational standards while exercising appropriate independent judgment and escalating higher-risk or architecturally significant matters when necessary.

• Provide after-hours support for scheduled maintenance windows and infrastructure emergencies as needed and perform other duties based on CampusWorks and client operational requirements.

Required Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. Four or more years of directly relevant professional experience may be considered in lieu of formal degree requirements.

• Minimum of 3 years of relevant professional experience supporting enterprise systems, server infrastructure, datacenter technologies, networking, or a comparable technical environment.

• Working knowledge of Microsoft Windows Server administration and core enterprise technologies including Active Directory, Group Policy, DNS, DHCP, authentication, and identity management.

• Experience supporting virtual server environments and a working understanding of enterprise virtualization concepts.

• Working knowledge of TCP/IP networking, switching, VLANs, wireless networking, firewalls, VPN technologies, and general network troubleshooting.

• General understanding of infrastructure security practices including least privilege, patch management, vulnerability remediation, systems hardening, authentication, and secure configuration.

• Demonstrated ability to independently troubleshoot technical issues of moderate complexity, perform root-cause analysis, and recognize when additional technical review or escalation is appropriate.

• Ability and willingness to perform hands-on datacenter work including equipment installation, cabling, hardware replacement, and physical troubleshooting.

• Strong written and verbal communication, organizational, documentation, and collaboration skills, with the ability to work independently while managing multiple priorities.

Preferred Qualifications:

• Experience administering Microsoft Windows Server, Active Directory, Group Policy, Microsoft Entra ID, Microsoft 365, Azure, Google Workspace, or hybrid identity environments.

• Experience with enterprise virtualization technologies such as Microsoft Hyper-V, VMware vSphere, or comparable platforms.

• Experience with infrastructure monitoring, remote monitoring and management (RMM), endpoint/server management, patch management, backup, disaster recovery, storage, or configuration management technologies.

• Experience with PowerShell, Python, Bash, Batch, or other scripting and automation technologies.

• Linux or Unix administration experience.

• Experience supporting enterprise networking technologies such as Aruba, Brocade/Ruckus, Fortinet, Cisco, or comparable platforms, including wireless, switching, firewalls, VLANs, and VPN technologies.

• Familiarity with infrastructure security practices including vulnerability remediation, certificate management, privileged access management, systems hardening, and applicable industry standards and best practices.

• Experience working within an IT service management environment and familiarity with incident, problem, and change management practices; ITIL certification is beneficial.

• Relevant systems, cloud, security, or networking certifications such as CompTIA A+, Network+, Server+, Security+, Microsoft certifications, Cisco CCNA, Aruba, Fortinet, VMware, or comparable credentials are highly valued. Extensive directly relevant experience and demonstrated technical competency may be considered in place of specific certifications.

• Candidates are not expected to specialize equally across every technology area. Strong systems administration experience is the primary focus of this position. Networking and security remain important components of the broader infrastructure function, and candidates with demonstrated experience or certifications in these areas are strongly encouraged to apply. 

Our employees enjoy: