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Kyndryl

Managed IT infrastructure and cloud services

Operations Manager

IT OperationsConfirmed live in the last 24 hours
Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

  • A degree in Information Technology, Engineering, or a related field is required.
  • At least 10 years of infrastructure or managed services experience is required.
  • At least 5 years in a service delivery or operations leadership role is required.

Responsibilities

  • Lead end-to-end service delivery operations.
  • Ensure contractual key performance indicators and service-level agreements are met.
  • Manage operational risks and escalations.
  • Drive service improvement programmes.
  • Lead operational governance meetings.
  • Manage audits, compliance, and reporting requirements.
  • Coordinate transition, transformation, and modernization initiatives.
  • Manage vendor and stakeholder relationships.

Desired Qualifications

  • ITIL Intermediate or Managing Professional certification is preferred.
  • PMP or PRINCE2 certification is preferred.
  • Proven experience operating within a public sector or government environment is preferred.
  • Hands-on experience managing multi-vendor service providers and large-scale operations is preferred.

About the Company

Kyndryl

Managed IT infrastructure and cloud services

Kyndryl provides managed IT infrastructure services for large enterprises, helping them run and modernize their technology environments. Its offerings cover cloud adoption, cybersecurity, security operations, and digital workplace services, all delivered under long-term managed-service contracts. The company works by partnering with major technology providers (including Microsoft) to offer integrated, end-to-end solutions, often complemented by a new security operations center (SOC) and other security capabilities. This focus sets it apart from competitors through scale, enterprise-grade governance, and a history rooted in IBM’s infrastructure services, now independent but aligned with large technology partners. The goal is to support digital transformation by providing reliable, scalable, and secure infrastructure management that enables enterprises to operate efficiently and securely in a cloud-enabled world.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
2021

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