I

ING

Digital banking and sustainable lending

Senior Product Manager Banking App

Product ManagementConfirmed live in the last 24 hours
Full-timeFrankfurt, GermanyNo salary listed

About the Job

Requirements

  • A degree with a focus in Business Information Systems, or comparable technical and banking experience.
  • Professional experience as a Product Owner using agile methods such as Scrum and Kanban in teams with a high IT component.
  • Extensive practical experience in requirements engineering, data analysis, and customer journey mapping.
  • Solid knowledge of project work and IT process management, ideally involving digital customer interfaces, banking products, or self-services.
  • Experience conceptualizing and implementing business requirements, such as banking business processes, underlying technologies and infrastructures, and app channels.
  • Knowledge of regulatory requirements and governance.
  • Experience in process analysis, strong analytical skills, and holistic thinking.
  • A customer-oriented, systematic, and independent working approach.
  • Strong social skills, communication skills, and ability to persuade.
  • Ability to think beyond one's immediate remit and develop sustainable solutions.
  • Very good German and English language skills.

Responsibilities

  • Lead an app squad as Product Owner, initiating, steering, and delivering technical initiatives and app projects in an agile environment.
  • Maintain and structure the product backlog, formulate user stories, and develop ideas into solutions.
  • Work with local and international stakeholders to conceptualize business requirements and create and prioritize work packages.
  • Contribute to international, bank-wide projects and collaborate closely with product management, business departments, IT, and risk from requirements gathering through business concepts to successful implementation.
  • Manage regulatory processes and governance for assigned assets, balancing compliance with innovation to support sustainable and secure product development.
  • Systematically analyze existing processes, customer feedback, and usage data to identify opportunities to improve business performance, quality, and customer experience.
  • Translate insights into business concepts and customer journey maps in collaboration with Product Owners and Customer Journey Experts.
  • Contribute end to end to technical design, implementation, testing, and rollout of new features, processes, and systems; establish clear guidelines, process documentation, and transparent reporting to make progress visible and quality measurable.
  • Manage external service providers and ensure effective collaboration while keeping the squad on track.

Desired Qualifications

  • Knowledge of project work and IT process management, ideally in digital customer interfaces, banking products, or self-services.

About the Company

ING

Digital banking and sustainable lending

ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.

Company size
10,001+
Company stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991

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