Engagement Director - Omni-Channel Marketing
About the job
- Experience leading a wide array of digital business-to-business and business-to-consumer implementations, including digital marketing platforms, eCommerce, web content management systems, and mobile applications.
- 10 years of experience in Business Analysis, Product Management, or Project Management.
- Working knowledge of requirements, timelines, and user flows.
- Working knowledge of the software development life cycle and Agile methodologies.
- Experience launching five or more information technology platforms or software for enterprise accounts.
- Drive overall account strategy for clients, document solutions, and ensure final deliverables meet client goals and end-user needs.
- Build trusted, long-term client partnerships.
- Project-manage client deliverables, grow accounts, set strategic direction and vision, perform Scrum Master activities, and develop solutions for the team and client.
- Serve as the primary client contact, provide short- and long-term strategic counsel, and hold overall fiscal responsibility for accounts, including budget tracking and management.
- Manage marketing programs, lead and define marketing strategies, and guide vision for core marketing technology investments and integrations at the enterprise-roadmap level.
- Manage full project lifecycles and create and maintain detailed project plans and reports following the company’s software development life cycle process, communicating tasks, milestone dates, status, and resource allocations.
- Facilitate client stakeholder working sessions and interviews to elicit and document business, non-functional, functional, and technical requirements, as well as project key performance indicators.
- Act as Agile Product Owner by leading Agile Scrum ceremonies, including backlog refinement, sprint planning, sprint retrospectives, and training.
- Act as client relationship manager and serve as the point of contact for escalations and ad hoc needs.
- Provide strategic oversight and support for technology and systems in the client ecosystem, including recommendations for system integration and use to support business goals.
- Experience working in an agency or consulting setting.
- Experience working with the Optimizely Platform.
About the company
Reply designs and implements solutions using new communication channels and digital media, operating as a network of specialized firms that together create business models enabled by big data, cloud computing, digital media, and IoT. It provides consulting, system integration, and digital services to clients in telecom and media, industry and services, banking and insurance, and the public sector. The company helps organizations adopt digital business models by combining advisory, technology services, and implementation to design architectures, deploy IoT and digital media solutions, and integrate them with existing systems. By being a network of specialists rather than a single vendor, it offers tailored, cross-domain solutions across multiple industries to help clients create value and transform operations.
Company Size
10,001+
Company Stage
IPO
Headquarters
Turin, Italy
Founded
1996
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Simplify's Take
What believers are saying
- H1 2026 turnover reached €1,311.9 million, up 7.4%, with EBITDA €233.2 million.
- Reply's 2026 AI launches, including Model Factory and Prebuilt AI Apps, create billable demand.
- FedTec adds U.S. federal credibility, while Reply's positive cash position funds more acquisitions.
What critics are saying
- AI platform vendors like Microsoft and Mistral commoditize Reply's integration margins by 2027.
- Reply's H1 2026 net financial position fell from €467.6 million to €402.0 million.
- FedTec integration after 2026-08-11 can distract management and blunt federal growth execution.
What makes Reply unique
- Reply's network model spans 16,751 specialists across consulting, integration, and digital delivery.
- On 2026-03-18, Reply partnered with Mistral AI for sovereign enterprise AI on European infrastructure.
- On 2026-04-08, Microsoft named Reply a launch partner for Agent 365 governance.
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Benefits
- Remote Work Options
- Flexible Work Hours