Ninja Van

Tech-enabled logistics with real-time parcel tracking

Operation Support - Last Mile

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeShah Alam, Selangor, MalaysiaMYR2k - MYR2.2k /moIn-person

About the Job

Requirements

A Diploma/Advanced/Higher/Graduate Diploma or Bachelor's Degree/Post Graduate Diploma/Professional Degree in a field related to Business Administration is required.
Proficiency in Microsoft Word and Excel is required.
Prior working experience is advantageous.
Verbal communication, problem-solving, and listening skills are essential.

Responsibilities

Ensure reporting and monitoring comply with Return Pickup (RPU) objectives.
Ensure all return pickups comply with the standard operating procedure (SOP).
Ensure Fantastic Service Recovery (FSR) cases are settled within the target timeline.
Provide reports on proof of delivery/proof of purchase (POD/POP) deductions and coordinate justifications with relevant stakeholders.
Comply with ISO 9001 Quality Management System (QMS), occupational health and safety (OH&S) management system, and Good Distribution Practice for Medical Devices (GDPMD) requirements where applicable.
Participate in quality, safety, and GDPMD-related programs, including training and campaigns.
Work closely with station staff and other stakeholders.
Assist with other tasks assigned by the superior.
Provide support to other administrative functions within the department as required.

Salary Range: 2000 to 2200 (Currency: MYR) (Pay period: per-month-salary)

Return Pickup (RPU)

Ensure reporting and monitoring comply with RPU objectives.
Ensure all return pickup comply to the SOP

FSR (Fantastic Service Recovery)

Make sure all FSR cases settle within the timeline according to the target set

POD/POP deductions

Provide report deductions and coordinate justifications with relevant stakeholders.

Others

Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
Participate in quality, safety and GDPMD related programs such as training, campaign and others.
Working closely with station staff and all other stakeholders.
Assist in all other tasks given by the superior.
Provide support to other administrative functions within the department as required.

Job Requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
Required language(s): Bahasa Malaysia, English.
Proficient in Microsoft Word/Excel.
Any prior working experience will be greatly advantageous
Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.

About the Company

Ninja Van

Tech-enabled logistics with real-time parcel tracking

Ninja Van provides delivery services in Southeast Asia using a tech-enabled logistics platform. It serves businesses (like e-commerce merchants and retailers) and individual customers, offering options such as real-time parcel tracking, delivery scheduling, and access to a broad network of drop-off and pick-up points. Pricing reflects parcel size and weight, distance, and adds revenue through services like cash on delivery. The technology behind Ninja Van supports scheduling, route optimization, and real-time visibility to customers. The company stands out by combining a scalable regional network with a customer-friendly digital experience, aimed at making deliveries easier and more reliable for ecommerce and everyday users. Its goal is to become a leading, dependable logistics provider in Southeast Asia by delivering consistent, convenient services.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $1.1B
Headquarters: Singapore, Singapore
Founded: 2014

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