Account Executive

Your Role:

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
• Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence.
• Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
• Close new logo business in assigned accounts to achieve quota. 
• Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.  
• Present research to sales leadership. 
• Develop and execute approved plans to create awareness, engagement and opportunities within target accounts. 
• Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.  
• Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise. 
• Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner. 
• With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.  
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution. 
• Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution, vision and roadmap. 
• Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
• Build and maintain Pipeline coverage of minimum of 5x quota
• Manage a new bookings quota and participate in account planning and forecast reviews.
• Travel up to 25%. 
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

Your Background:

• Bachelor’s degree in Business, Sales, or a related field. 
• 10 + years of SaaS sales experience pertaining to Contact Centers, Back Office and structured workforces; minimum 5 years experience selling solutions into Back Office environments.
• Direct Contact Center & Back-Office operational experience is also preferred.
• Demonstrated sales experience within mainstream CCaaS provider required.
• Established track record of building relationships with VITO and C-Suite decision-makers and influencing executive-level stakeholders on high-value, strategic initiatives.
• Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based lead generation, reporting, VITO outreach, etc…).
• Initial success in an enterprise software sales environment, with excellent communication and sales skills.
• Demonstrated competency in sales, market research and business skills.
• Customer oriented with an ability/willingness to sell value through a Consultative Selling approach.
• Ability to understand sales barriers and overcome hurdles to close business.
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
• Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
• Organizational and follow up skills, problem solving and analytical skills.
• A track record of success and results.
• Open-minded, love to learn, grow and improve every day.
• Cross-functional, team player who fits into Intradiems “People first culture” – people like working with you.
• Self-motivated, confident, proactive, and highly organized.