Payments Director

Starling · London, United Kingdom (Hybrid) · Full-time · Posted 2026-10-12

Workplace: hybrid

Department: Card Payment Strategy

Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.

About the Role

We are looking for an experienced Payments Director to lead our Payments function and ensure that our payments services operate safely, reliably and in line with our regulatory and scheme obligations.

Sitting within Technology and reporting to the Chief IT Control Officer, this is a senior leadership role with responsibility for providing effective oversight and control of the Bank’s payments ecosystem. You will lead the Payments team, ensuring payment risks are understood and appropriately managed, regulatory and scheme requirements are met, and our critical third party relationships are effectively governed.

You will work across Technology, Operations, Risk, Compliance and the wider business providing clear ownership and leadership when issues arise and helping us maintain a resilient, well controlled payments environment as the Bank continues to grow.

Why this role matters:

Payments are at the heart of our customers’ experience and are one of the most critical services we provide.

At Starling, we want to move quickly and continue to innovate, but we also need to ensure that our payments services remain safe, resilient, compliant and well controlled.

As Payments Director, you’ll play a central role in achieving the balance. You’ll bring together technology, risk, regulation, suppliers and schemes to ensure we understand our exposures, respond effectively when things go wrong and continue to strengthen our payments capability as the bank grows.

What you'll get to do

You will provide leadership and oversight across the Bank’s payments activities, with particular responsibility for:

Payment risk and control - ensuring risks across the payments estate are identified, assessed and effectively managed, with a strong and proportionate control environment.
Regulatory and scheme compliance - ensuring the bank understands and meets its obligations relating to payments, including applicable regulatory requirements, industry standards and payment scheme rules
Scheme Management - owning and overseeing key relationships with payment schemes and networks, including Mastercard, ensuring obligations are met and changes, issues and risks are appropriately managed
Supplier and third party management - providing effective oversight of critical payment suppliers and partners, ensuring appropriate performance, governance, risk management and escalation arrangements are in place
Incident Management - providing senior leadership and oversight of payment incidents, ensuring issues are managed effectively from identification through to resolution, with appropriate stakeholder communication, root cause analysis and remediation.
Operational Resilience - ensuring payment services are resilient and recoverable, with appropriate contingency arrangements, testing and oversight of critical interdependencies
Change and emerging risk - assessing the risk and control implications of changes to payment products, platforms, regulation, schemes and suppliers, ensuring appropriate controls are embedded from the outset.
Governance and reporting - providing clear and insightful reporting on payment risks, incident, supplier performance, compliance and emerging issues to senior management and relevant governance forums.
Leadership - leading and developing a high performing payments team, establishing clear accountability and building strong relationships across Technology and the wider bank.

Requirements

You will bring significant leadership experience within payments, ideally gained within a bank, fintech, payments provider or similar regulated financial services environment.

You will have a strong understanding of the payments landscape and the risks associated with delivering critical payment services. You’ll be comfortable operating at the intersection of technology, operations, risk and regulation, and able to translate complex payment issues into clear decisions and outcomes.

We are looking for someone who can demonstrate:

Deep knowledge of payment services, payment schemes and associated regulatory requirements
Strong experience of payments risk management, controls, and governance
Experience managing relationships with card schemes, payment networks, processors and other critical third parties
A strong understanding of technology and operational risk within a regulated environment
Experience leading the response to significant payment or technology incidents and driving effective remediation
Knowledge of operational resilience and the management of critical services and third party dependencies
Strong stakeholder management skills with the credibility to influence senior leaders, suppliers, schemes and other external parties
The ability to provide constructive challenge while remaining pragmatic and commercially aware
Proven experience leading and developing teams in a fast-moving environment.

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

First stage with the two members of the Payments/Cards and Tech Risk teams ~ 45 minutes
Second stage with additional members of the Payments/Cards and Tech Risk, including the Chief Technology Risk Officer ~ 1 hour
Final stage with the deputy CIO ~ 45 minutes

Benefits

33 days holiday (including public holidays, which you can take when it works best for you)
An extra day’s holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell
up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Incentives refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Apply

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About the company

Starling Bank is a digital bank in the UK offering personal and business current accounts through a mobile app. For individuals, it provides features like instant spending notifications, insights, and Spaces (pots) to separate money. For businesses, it offers business accounts with invoicing and accounting integrations. The app handles account management, payments, and budgeting in one place, with transactions processed online and via card payments. The bank earns revenue from card interchange fees, interest on balances held with the central bank, and lending (such as personal loans and overdrafts). Its approach combines mobile-first banking with a broad set of services in a single app, differentiating itself through the Spaces budgeting tool, real-time transaction insights, and a strong focus on both personal and business banking. Starling’s goal is to grow its customer base while expanding its lending portfolio and offering a complete digital banking experience in the UK.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$1.3B

Headquarters

London, United Kingdom

Founded

2014

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Simplify's Take

What believers are saying

May 2026 results showed fifth straight profit year, with £217.1 million pre-tax profit.
August 2026 launches added student accounts, smart tools, and business AI assistant features.
iwoca's September 2026 £1 million SME loans embed Starling deeper into business banking workflows.

What critics are saying

FCA fined Starling £28.96 million in 2024 for sanctions-screening failures and high-risk accounts.
July 2026 cuts eliminated 130 jobs after revenue fell 6% to £887 million.
Engine dependence and rising AI automation expose Starling to execution failures and culture damage.

What makes Starling Bank unique

Starling's app-first UK bank pairs 6.2 million platform accounts with AI-driven money management.
Engine by Starling hit £70 million annual recurring revenue and won Scotiabank's Tangerine.
Starling bundles banking, accounting, travel eSIMs, and embedded SME lending inside one app.

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Benefits

Health Insurance
Life Insurance
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Mental Health Support
Wellness Program
Family Planning Benefits

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

FinTech Wales

Oct 15th, 2026

Starling claims UK first with AI banking model trained on uk-owned cloud.

Starling claims UK first with AI banking model trained on uk-owned cloud. 15 October, 2026 * AI * News * Uncategorized Founded by Welsh entrepreneur Anne Boden and with an office in Cardiff, Starling is developing a new artificial intelligence model with support from NVIDIA and UK cloud provider Civo. The bank says its Transactional Foundation Model will be the first banking model of its kind trained and hosted on UK cloud infrastructure owned by a UK-owned and headquartered company, with all data remaining within UK jurisdiction. The model will be trained on more than 15 billion anonymised transactions from Starling's proprietary data. It will underpin a new intelligence layer, called 'Starling Intelligence', designed to support the bank's AI capabilities and enable more personalised services for customers. Connecting Starling's AI capabilities. Welsh technology leader Harriet Rees, Group CIO at Starling and a UK Government AI Champion for Financial Services, said: "We've made huge strides with our proprietary AI tools, launching the UK's first agentic AI financial assistant and rolling out new features every week. Now we want to connect these tools with a single intelligence layer that's trained entirely on the specific needs of our customers." "We also want to take a leadership role in the development of home-grown cloud infrastructure, which is essential to European companies' ability to diversify their suppliers and reduce concentration risk." The project follows recommendations in the UK Government's Financial Services AI Adoption Plan, co-authored by Harriet Rees and published in July 2026. The plan highlights the financial sector's reliance on a small number of global AI and cloud providers. It recommends that government and industry broaden their partnerships to increase choice and strengthen resilience. Supporting UK cloud infrastructure. Starling will develop the model with NVIDIA's financial services team, using NVIDIA's Transaction Foundation Model developer blueprint and tools for data processing and model training. The model will be trained and hosted on Civo's UK cloud infrastructure. Mark Boost, CEO of Civo, said: "AI will only deliver lasting value for the UK economy if it's built on secure, resilient, sovereign infrastructure." "Starling is leading the financial sector by training and hosting its Transactional Foundation Model on a homegrown cloud. Pairing NVIDIA compute with Civo's UK sovereign cloud shows that banks don't have to trade performance or innovation for control of their data, or depend on a handful of global providers." Aser Blanco, Global Head of Banking at NVIDIA, said: "Banks are at the forefront of turning massive amounts of data into timely, personalised insights while also protecting customers from fraud." "By combining NVIDIA's accelerated computing and software for data processing and model training with Civo's UK sovereign cloud, Starling can deliver exceptional customer experiences while maintaining control of its customers' data." Planned launch in early 2027. Starling intends to put the model into production in early 2027, initially to improve its existing AI services around fraud detection. It will then enhance Starling Assistant, which the bank describes as the UK's first agentic AI financial assistant. The Starling Intelligence layer is intended to enable more personalised experiences, including proactively offering budgeting guidance tailored to individual customers.

Always Finance News

Oct 15th, 2026

Starling bank to develop uk-based AI banking model using 15 billion transactions.

Starling bank to develop uk-based AI banking model using 15 billion transactions. Digital bank partners with NVIDIA and British cloud provider Civo to develop new artificial intelligence technology for fraud prevention, personalised financial services and greater control over customer data. British digital bank Starling has announced plans to develop an artificial intelligence banking model trained on more than 15 billion anonymised financial transactions, in a move designed to strengthen fraud detection, improve customer services and reduce dependence on overseas technology providers. The project, announced on 14 October 2026, will see Starling work with technology company NVIDIA and UK cloud infrastructure provider Civo to create what it describes as the first banking transactional foundation model to be trained and hosted on a UK sovereign cloud. The initiative represents a significant investment in domestic financial technology infrastructure and reflects growing concerns about the banking industry's dependence on a relatively small number of international cloud computing companies. Starling says the new system will form the foundation of its future artificial intelligence capabilities, with initial applications expected to enter production in early 2027. New AI system to analyse banking transactions. At the centre of the project is a Transactional Foundation Model (TFM), a specialised artificial intelligence system designed to identify patterns and relationships within financial transaction data. Unlike general-purpose AI models trained on large collections of text and publicly available information, the system will focus on banking activity. Starling intends to train the model using more than 15 billion anonymised transactions from its own systems. The bank says this will allow it to develop a deeper understanding of customer behaviour and create more sophisticated financial services. The technology will underpin a new intelligence platform called Starling Intelligence, which is intended to connect the bank's existing AI applications and support the development of additional services. Potential uses include identifying suspicious financial activity, improving fraud prevention and providing customers with more personalised financial information. Fraud detection among first planned applications. Starling expects to introduce the transactional model into production in early 2027, initially concentrating on improvements to fraud detection. Financial institutions already use automated systems to identify unusual payments and potentially fraudulent transactions. However, advances in artificial intelligence offer opportunities to analyse more complex behavioural patterns and identify suspicious activity that might be missed by conventional systems. A model trained specifically on banking transactions could potentially distinguish more effectively between legitimate customer behaviour and transactions requiring further investigation. Starling also plans to use the technology to enhance Starling Assistant, its existing AI-powered financial assistant. Future developments could include more personalised budgeting recommendations and proactive financial guidance based on customer spending patterns. These applications remain planned developments rather than services already delivered by the new model. Starling seeks greater control over AI infrastructure. A central feature of the project is the decision to train and host the model within the UK. Starling will use infrastructure operated by Civo, a British cloud and AI computing company, alongside NVIDIA's technology for processing data and training artificial intelligence models. The bank says the arrangement will allow the model and associated data to remain within UK jurisdiction. This approach addresses growing concerns about concentration risk in financial services, where a relatively small number of major international technology providers supply much of the industry's cloud computing infrastructure. Dependence on a limited group of suppliers can create operational risks if technical failures, cyber incidents or other disruptions affect multiple financial institutions simultaneously. Harriet Rees, Group Chief Information Officer at Starling and a UK Government AI Champion for Financial Services, said: "We also want to take a leadership role in the development of home-grown cloud infrastructure, which is essential to European companies' ability to diversify their suppliers and reduce concentration risk." The decision follows recommendations in the Government's Financial Services AI Adoption Plan, published in July 2026, which identified the importance of improving resilience and reducing excessive dependence on a small number of technology suppliers. NVIDIA technology to support development. The project will use NVIDIA's financial services technology and software tools to develop the transactional model. These include NVIDIA's Transaction Foundation Model developer blueprint, CUDA-X software libraries and NeMo AutoModel training technology. The tools are intended to support the processing of large datasets and the development of specialised AI models. Civo will provide the computing infrastructure, including high-performance graphics processing hardware and systems designed to support demanding AI workloads. Mark Boost, Chief Executive of Civo, said: "AI will only deliver lasting value for the UK economy if it's built on secure, resilient, sovereign infrastructure." The companies believe the project could demonstrate how banks can develop advanced artificial intelligence capabilities while maintaining greater control over their infrastructure and data. What does this mean for UK banking customers? For consumers, the immediate impact is likely to be limited because the new model is not expected to enter production until 2027. However, the longer-term implications could be significant. More sophisticated transaction analysis may allow banks to identify potential fraud earlier, develop more relevant financial products and offer personalised services based on individual customer behaviour. It could also help financial institutions develop systems that respond more effectively to unusual account activity. Nevertheless, the use of large-scale transaction data in artificial intelligence raises important questions about privacy, transparency and governance. Although Starling says the model will use anonymised data, banks developing AI applications must continue to meet applicable data protection, operational resilience and financial regulatory requirements. The effectiveness of the new system will also depend on the quality of its training data, testing and ongoing supervision. A potential Boost for Britain's financial technology industry. Starling's decision to work with a UK-based cloud provider could have wider implications for Britain's financial technology sector. The UK has a substantial fintech industry, but many financial services businesses rely on technology infrastructure supplied by multinational companies. Developing more domestic computing capacity could provide additional options for banks and other regulated businesses seeking greater control over where their information is stored and processed. The Starling project also demonstrates how financial institutions are moving beyond general-purpose AI chatbots towards specialised models developed for particular business functions. If successful, the technology could provide a foundation for further innovation in fraud prevention, financial management and customer services. For now, the initiative represents a significant commitment to AI development rather than proof of improved financial outcomes. With production planned for early 2027, the next stage will be demonstrating whether the model can deliver measurable improvements in banking security and customer experience. Source and further reading: Image: ChatGPT

National Technology

Oct 15th, 2026

Starling to roll out first AI model hosted on UK sovereign cloud.

Starling to roll out first AI model hosted on UK sovereign cloud. By Dalvinder Kular 15/10/2026 Starling Bank is developing what it says will be the first AI banking model to be trained and hosted on a UK sovereign cloud, a move designed to strengthen its AI capabilities while reducing reliance on global cloud providers. The digital bank said is working with Nvidia and UK cloud provider Civo to build a Transactional Foundation Model (TFM) which will be trained using more than 15 billion anonymised customer transactions. The model will underpin a new "Starling Intelligence" layer, designed to support the bank's growing portfolio of AI services, including fraud detection and its agentic AI-powered financial assistant. TFM will be developed using Nvidia's financial services AI blueprint, a technology which enables firms to deploy AI systems, and trained on Civo's UK-based cloud infrastructure, which includes Nvidia Hopper GPUs. Starling said the sovereign cloud deployment will help ensure greater control over customer data while supporting high-performance AI workloads. Initially, the model will be used to enhance fraud detection before being integrated into Starling Assistant, enabling more personalised customer interactions such as proactive budgeting guidance. Starling expects to put the TFM into production in early 2027. Starling said the project also supports recommendations made in the UK Government's Financial Services AI Adoption Plan, published in July 2026, which highlighted the need for financial institutions to reduce concentration risk by broadening their use of cloud and AI providers. The report was co-authored by Harriet Rees, Starling's group chief information officer and a UK government AI champion for financial services. "We've made huge strides with our proprietary AI tools, launching the UK's first agentic AI financial assistant and rolling out new features every week," said Rees. "Now we want to connect these tools with a single intelligence layer that's trained entirely on the specific needs of our customers. We also want to take a leadership role in the development of home-grown cloud infrastructure, which is essential to European companies' ability to diversify their suppliers and reduce concentration risk."

DIGIT.FYI

Oct 14th, 2026

Starling claims UK first with sovereign banking AI model.

Starling claims UK first with sovereign banking AI model. Graham Turner 14 October 2026, 11.25am Developed with NVIDIA and hosted on Civo's UK sovereign cloud, the new model will draw on more than 15 billion anonymised transactions. Starling is building a transactional foundation model (TFM) with support from NVIDIA that will be the first banking model to be trained and hosted within a UK sovereign cloud.* Working with UK cloud provider Civo, Starling is supercharging its ability to design tools for customers while also supporting the growth of UK cloud capability. The model will be trained on proprietary Starling data from over 15 billion anonymised transactions to give the bank deeper insight into the needs and behaviours of its customers. In time, it will form a single intelligence layer - 'Starling Intelligence' - that elevates the bank's AI capabilities and enables it to build entirely new experiences. "We've made huge strides with our proprietary AI tools, launching the UK's first agentic AI financial assistant and rolling out new features every week. Now we want to connect these tools with a single intelligence layer that's trained entirely on the specific needs of our customers," said Harriet Rees, Group CIO at Starling and UK Government AI Champion for Financial Services. "We also want to take a leadership role in the development of home-grown cloud infrastructure, which is essential to European companies' ability to diversify their suppliers and reduce concentration risk." By training its TFM on Civo's UK cloud, Starling is following recommendations made in the UK Government's Financial Services AI Adoption Plan, co-authored by Harriet Rees and published in July 2026. The plan flags a reliance on a small number of global AI and cloud providers and recommends that government and industry broaden their partnerships to improve optionality and systemic resilience. "AI will only deliver lasting value for the UK economy if it's built on secure, resilient, sovereign infrastructure," said Mark Boost, CEO of Civo. "Starling is leading the financial sector by training and hosting its Transactional Foundation Model on a homegrown cloud. Pairing NVIDIA compute with Civo's UK sovereign cloud shows that banks don't have to trade performance or innovation for control of their data, or depend on a handful of global providers." The TFM will be developed with NVIDIA's financial services team, using NVIDIA's Transaction Foundation Model developer blueprint, including NVIDIA CUDA-X libraries for GPU-accelerated data processing and NVIDIA NeMo AutoModel for model training. Optimised for high-performance AI workloads, Civo's sovereign infrastructure, from NVIDIA Hopper GPUs to upcoming Vera Rubin deployments, provides the low-latency compute and advanced liquid cooling essential for real-time reasoning, autonomous systems, and agentic AI. It will create a reusable intelligence layer capable of identifying patterns in anonymised transaction data and supporting multiple applications. "Banks are at the forefront of turning massive amounts of data into timely, personalised insights while also protecting customers from fraud," said Aser Blanco, Global Head of Banking at NVIDIA. "By combining NVIDIA's accelerated computing and software for data processing and model training with Civo's UK sovereign cloud, Starling can deliver exceptional customer experiences while maintaining control of its customers' data." Starling intends to put its TFM into production in early 2027, initially to improve existing AI services around fraud detection and then to augment Starling Assistant, the UK's first agentic AI financial assistant. The Starling Intelligence layer will enable Starling Assistant to provide more personalised experiences, such as proactively serving bespoke budgeting guidance. *Starling is the first bank to train a TFM on UK cloud infrastructure owned by a UK-owned and headquartered company, meaning all data is within UK jurisdiction only

Bridging Loan Directory

Oct 12th, 2026

LHV Bank appoints former Starling lending chief Damian Thompson as CEO.

LHV Bank appoints former Starling lending chief Damian Thompson as CEO. LHV Bank has appointed former Starling Bank lending executive Damian Thompson as Chief Executive Officer and Executive Director, as the UK bank continues to expand its SME and specialist property lending operations. Thompson, who previously led Starling's lending activities and served as chief executive of buy-to-let lender Fleet Mortgages, is expected to join on 4 January 2027, subject to regulatory approval by the Prudential Regulation Authority and Financial Conduct Authority. The appointment follows a period of expansion for LHV Bank, which announced in September that it had surpassed £1bn in cumulative lending to UK SMEs and property investors since launching its SME lending operation in 2023. Its lending activities include commercial real estate, trading-business mortgages and specialist buy-to-let finance. The bank reported an outstanding lending portfolio of £700m at the end of 2025, an increase of 136% over the year. Thompson brings more than 35 years of UK banking experience. After almost two decades in senior roles at NatWest Markets, he joined Starling Bank's executive team in 2021, overseeing lending and asset management as the bank expanded. During his tenure, Starling's loan portfolio grew to more than £5bn, largely across mortgages and SME lending. In 2023, he also became Chief Executive Officer of Fleet Mortgages, before taking responsibility for Starling's SME banking products, retail overdrafts and loan products. He has also chaired UK Finance's Specialist Banks Advisory Forum, which represents banks outside the UK's five largest banking groups. Mihkel Torim, Chairman of the Board of LHV Bank Limited, commented: "Damian knows banking, lending and technology. He combines the experience of one of the UK's largest banks with the pace of Starling, where he led the growth of its lending as it became a major digital bank, and he shares the entrepreneurial spirit that defines LHV. Growing its local presence in the UK on a strong technology platform is at the core of its strategy, and Damian has the experience to lead it." Damian Thompson, incoming Chief Executive Officer of LHV Bank Limited, said: "LHV Bank has strong foundations for its next phase of growth: advanced technology, the backing of a Group with a sustained record of profitable growth, and a clear ambition to expand its lending. The opportunity to lead a bank with that tech advantage through rapid growth while maintaining the highest standards of risk management and regulatory compliance is compelling. I look forward to working with the UK team and colleagues across the Group to lead LHV Bank into its next chapter."

Starling Bank

Payments Director

About the job