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Jet Support Services

Maintenance support, parts leasing, and advisory

Director of Strategic Planning and Operations

Procurement & Sourcing +1Confirmed live in the last 24 hours
Full-timeChicago, IL, USAHybrid

About the Job

Requirements

  • A bachelor's degree in Business Administration, Operations Management, Aviation Management, or a related field.
  • At least 10 years of experience in operations management, strategic planning, procurement, or a related discipline, including at least 3 years in a senior leadership or director-level role.
  • Demonstrated experience managing vendor relationships, contracts, and commercial agreements.
  • Strong analytical skills and the ability to build and interpret financial and operational data models.
  • A Project Management certification (PMP or CAPM), or equivalent demonstrated project management experience.
  • Proficiency in Microsoft Office Suite; advanced Excel skills are required.
  • Ability to present to and influence C-suite and senior leadership stakeholders.

Responsibilities

  • Lead the identification, tracking, and execution of cost-saving opportunities across airframe and engine maintenance events, including alternatives to full shop visits.
  • Collaborate with the Director of FP&A and the Technical Team to quantify, evaluate, and prioritize cost-avoidance strategies.
  • Develop and maintain a cost-savings pipeline tracker, reporting progress and outcomes regularly to the EVP of Maintenance Operations.
  • Promote cost-conscious decision-making within Maintenance Operations by assessing viable alternatives to traditional shop events before commitment.
  • Provide analytical and strategic support to Regional Directors and Field Teams in selecting maintenance solutions for engine and airframe events.
  • Use JSSI's contractual terms with approved vendors to support cost-effective and operationally sound decisions.
  • Serve as an internal subject matter expert on vendor capabilities, pricing structures, and agreement terms to guide field-level decisions.
  • Develop decision frameworks and playbooks to streamline event routing and vendor selection across the organization.
  • Own and administer vendor agreements within the Maintenance Operations portfolio, ensuring terms are documented, communicated, and followed.
  • Monitor vendor performance and compliance with contracted terms, escalate discrepancies, and drive resolution.
  • Track and analyze spend with strategic vendors, identifying trends, risks, and renegotiation opportunities.
  • Engage vendors ahead of agreement renewals and expirations to avoid unfavorable positions.
  • Collaborate on new and renewed agreements in alignment with the EVP's strategic objectives, supported by data-driven insights.
  • Act as the primary liaison between Maintenance Operations and JPE, building the internal partnership to maximize procurement through JPE channels.
  • Track and report Maintenance Operations spend through JPE, set targets, and monitor performance against them.
  • Provide the EVP with regular reporting and insights on JPE spend, utilization trends, and opportunities for increased internal sourcing.
  • Oversee planning and scheduling for JSSI events, including engines and APUs, alongside the JPE Rental Team.
  • Deliver and update mid- and long-term forecasts for rental engine requirements.
  • Partner with the Maintenance FP&A Director to ensure accurate and complete forecasts of maintenance costs for engine and airframe events across the enrolled fleet.
  • Develop and maintain reporting tools and dashboards that provide the EVP of Maintenance Operations with real-time visibility into cost performance, forecast accuracy, and operational metrics.
  • Support Customer Support Regional Directors with regional growth planning, including headcount, asset distribution, and potential hires.
  • Maintain a current scorecard and supporting metrics to track growth progress against plan.
  • Collaborate with Maintenance Operations managers to validate assumptions and refine growth needs.
  • Provide the EVP of Maintenance Operations with a regular consolidated view of business and growth needs using scorecards and metrics.

Desired Qualifications

  • Experience in the aviation industry, particularly business aviation maintenance operations, MRO environments, or aircraft technical services.
  • Familiarity with engine and airframe maintenance programs, shop-visit planning, and maintenance-event economics.
  • Prior experience in aviation parts procurement or supply chain.
  • Experience working alongside or within a Finance/FP&A function, with the ability to contribute to forecast accuracy and cost-management reporting.

About the Company

Jet Support Services

Maintenance support, parts leasing, and advisory

Jet Support Services provides maintenance support and financial services for aircraft owners and operators in business aviation. Its Hourly Cost Maintenance Program offers fixed hourly rates for maintenance, covering routine inspections through major overhauls, to keep costs predictable. The company also offers JSSI Parts Leasing and advisory services, generating revenue from subscriptions, parts sales and leasing, and consulting. With over three decades in the field and recognition like the 2020 US Best Managed Company award, JSSI aims to reduce maintenance costs and downtime while maximizing aircraft readiness and reliability for its clients.

Company size
201-500
Company stage
Debt Financing
Total funding
$1.8B
Headquarters
Chicago, IL
Founded
1989

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