Professional Service Systems Engineer

Hirsch · Santa Ana, United States · Full-time · Posted 2026-08-18

Salary: USD 120,000–140,000

Workplace: on_site

Description

Company Description

Hirsch is a global leader in security technology, specializing in physical access control, video intelligence, and digital identification systems. Our comprehensive solutions cover cybersecurity, physical security, video surveillance, and logical access control, offering our customers the highest levels of protection. Whether managing secure operations from anywhere or protecting identities from malicious attacks, we are committed to securing the future today.

At Hirsch, we believe in the power of security, where physical access, video intelligence, and digital identification converge to protect the spaces and people that matter most. Our legacy spans over 43 years, earning us a reputation as a trusted partner in safeguarding everything from high-profile government buildings to local schools. We are more than just a security provider — we’re dedicated to creating a secure, connected world through digital innovation.

In a small company, everyone matters, and everything we do matters. We believe having the best people in the most exciting, aligned, relevant and empowered roles with clear missions, goals and metrics, is the key to our success!

Job Summary

The Professional Service Systems Engineer works alongside technicians, technical support, other HPS engineers, and product managers to coordinate with the various Hirsch teams to deliver integration services and specialized support to Hirsch SLA customers. This particular role will act as a remote and onsite technical resource providing customer visibility, implementation services, scheduled and emergency maintenance services, advanced technical troubleshooting support, and problem resolution for our US and EMEA customers. Professional Service Systems Engineers must be able to manage hot issues by setting customer expectations, devising, and implementing action plans, being available as needed, and professionally communicating with all parties involved.

Responsibilities and Duties

· Provide hands-on involvement for technical installation and configuration of Hirsch products including troubleshooting, customer acceptance testing and completion documentation.

· Conduct CSMS (Cybersecurity Management System) tasks, including deployment, implementation, monitoring, and improvement of security protocols.

· Perform regular cybersecurity scanning, analyze vulnerabilities, and create detailed reports, and document findings and remediation steps.

· Provide coaching for the customer-identified resource(s) who will be running day-to-day operation of the products.

· Implement on-site solutions, while ensuring customer (partner and End User) satisfaction with Hirsch systems.

· Serve as a technical authority on Hirsch product technologies via on-site, phone, and electronic media.

· Provide technical support onsite, as well as via telephone, and electronic media.

· Own and complete complex technical tasks for Hirsch clients including PoC engagements, within their pilot and production infrastructure.

· Must be a US Citizen and be able to pass a federal background investigation as well as obtain and maintain a security clearance.

· Act as a Trusted Advisor to customers.

Requirements

· Minimum 4 years of technical experience with Physical Access Control, Video, and Intrusion Detection Systems and/or related hardware/device

· Hirsch product line knowledge

· Ability to travel 50% and work remote

· Experience with storage arrays including SAN and NAS solutions

· Experience with virtualization technology including VM Ware or Microsoft Virtual Server.

· Experience with Microsoft Cluster technology

· Experience with government technical publications and implementation desired (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM)

· CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience

· Working knowledge of the following systems: Windows Server 2012, 2016, 2019 and 2022 Windows 10, Windows 11.

· Working knowledge of the following database system : SQL Server 2016, 2017, 2019 and 2022

· Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS (Architecture, design, disaster recovery, and troubleshooting).

· Working knowledge with Tenable Nessus, ACAS and SCAP Scanner, STIG checklists and WSUS update tools.

· Superior problem solving and troubleshooting skills at the System Engineer level.

· Exceptional customer service, overall communication, and technical writing skills

· Ability to communicate and work with other internal departments

· Ability to work independently with minimal management supervision and as part of the team

· Demonstrated aptitude for providing exceptional customer service in politically charged environments

· Ability to enhance the technical expertise of peers via the development of system training, mentoring of new hires, and team content development

· Ability to apply technology to improve existing products and systems at customers and for internal use

· Ability to actively participate in team support by proposing and implementing solutions

· Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers**

Other Desired Skills and Experience**

· Experience in sales of IT-Infrastructure devices and solutions a plus

· PKI and Smartcard experience are a plus

· 2+ years of related experience with applied experience working with Local, State and Federal Government agencies on solutions, policies, processes, emerging technologies, and methodologies including but not limited to continuous evaluation and insider threat mitigation strategies is highly desirable

Benefits

Pay & Perks:

At Hirsch, we prioritize pay fairness. Your base salary plays a vital role in our comprehensive compensation structure, and it is established within a specific range. This structure allows for advancement as you gain experience and evolve in your role. Your salary and compensation will be determined based on various factors, including your geographical location, skill set, educational background, and work experience.

In the spirit of openness regarding compensation, the base salary range for this position is $120,000 to $140,000.

The total compensation package includes:

· Competitive Base Pay

· Fidelity 401(k) + Company Match

· 11 Company Paid Holidays

· Discretionary Unlimited Paid Time Off

· Medical, Dental, & Vision Insurance

· FSA/HSA

· Fun Employee and Family Events

· Employee Wellness Program

· Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans

· A range of discounted products and free services

Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as some positions allow room for up leveling for an extraordinary candidate.

We prioritize hiring the most qualified individuals, and in keeping with our commitment to both our employees and customers, employment offers are subject to the outcome of a confidential pre-employment background check.

Equal Opportunity Employer

Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity and believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and clients effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.

Apply

Apply at Hirsch

About the company

Hirsch provides unified security solutions for enterprises and SMBs, integrating perimeter security, intrusion detection, access control, video intelligence, and identity authentication into one system. The platform centralizes these domains from edge devices to core data centers, delivering real-time visibility, control, and a single source of truth across the security setup. It differentiates itself with over 45 years of enterprise- and government-grade expertise in one platform, simplifying security operations compared with multi-vendor approaches. The goal is to help organizations manage security more easily, maintain real-time oversight, and stay compliant in a connected, high-risk environment.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Santa Ana, California

Founded

1981

Get referred to Hirsch

See people who can refer or advise you

Simplify's Take

What believers are saying

Identiverse 2026 demoed SecureSIM, giving Hirsch current enterprise visibility and lead generation.
Darren Learmonth joined as CTO on May 12, 2026, strengthening R&D coordination.
Hirsch's 180-engineer global R&D base supports faster product integration and launches.

What critics are saying

SecureSIM enters a crowded market against HID and passkey platforms in 2026.
Integration across France, the UK, and the US risks channel confusion and execution slippage.
If SecureSIM adoption stalls, Hirsch remains a legacy security vendor facing commoditization.

What makes Hirsch unique

SecureSIM binds identity to SIM hardware, reducing phishing and token dependence.
Hirsch now unifies SecureKey, SecurePass, and SecureSIM across one identity stack.
The 2026 Hirsch rebrand consolidates TDSi, Protech, and Hirsch Secure under one umbrella.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Health Savings Account/Flexible Spending Account
Wellness Program
Employee Discounts

Company News

Benchmark Magazine

Oct 9th, 2026

Hirsch and Prysm merge to expand security monitoring.

Hirsch and Prysm merge to expand security monitoring. 09/10/2026 Hirsch has announced a merger with Prysm, the French software developer behind the AppVision command-and-control platform. Effective from 1 January 2027, the move will introduce the Prysm by Hirsch brand and create a business line dedicated to intelligent video monitoring. For integrators and end users, the merger brings AppVision into a portfolio covering perimeter protection, access control, intrusion detection and video management. Prysm's software supports the operation and monitoring of security, safety and building management systems, whether from an on-site control room or a remote monitoring centre. AppVision will continue to be developed and marketed under the new brand. Hirsch says the merger will provide additional resources to support the platform's development and international growth, while bringing it closer to the company's wider security offering. Continuity will be important for Prysm's original equipment manufacturer (OEM) and value-added reseller (VAR) partners. Hirsch says existing teams, sales contacts and commitments will remain unchanged, with the independence of Prysm's distribution model maintained. The new intelligent video monitoring business line will be led by teams historically associated with ESI. It adds a dedicated monitoring activity to Hirsch's portfolio, building on the integration of Sorhea, Til Technologies and Foxstream. Olivier Reyre, CEO of Hirsch France, said the merger would strengthen the company's ability to support customers and partners across security operations, from perimeter protection through to monitoring. Jean-François Galtier, CEO of Prysm, said joining Hirsch would give AppVision and its teams access to greater resources and international reach, while preserving their product expertise and customer relationships. He also highlighted the opportunity for Prysm's reseller network to introduce the wider Hirsch portfolio to new markets.

SourceSecurity.com

Oct 7th, 2026

Hirsch merges with Prysm to launch new security brand.

Hirsch merges with Prysm to launch new security brand. 7 Oct 2026 Quick Read Summary is AI-generated, newsdesk-reviewed * Hirsch and Prysm merge to create Prysm by Hirsch, enhancing electronic security solutions. * Merger strengthens Hirsch's command-and-control offerings; introduces AppVision platform under new brand. * Hirsch introduces intelligent video monitoring, bolstering its comprehensive security portfolio. Hirsch, an international pioneer in high-assurance electronic security solutions, has announced its merger with Prysm, the French software creator known for the AppVision command-and-control platform and expertise in intelligent video monitoring. This merger, effective from 1 January 2027, heralds the establishment of the new Prysm by Hirsch brand. The strategic move aims to address the needs of both Hirsch and Prysm's client base, including system integrators, end-users, OEMs, and VARs, by providing a more comprehensive security portfolio and enhanced support closer to the field. Expansion in electronic security solutions. The merger enhances Hirsch's capability to assist customers and partners throughout the entire security value chain. This ranges from perimeter protection and access control to intrusion detection and Video Management Systems (VMS), as well as command-and-control solutions. The merger will bolster the development and commercialisation of the AppVision platform Additionally, a new business activity focused on monitoring services has been introduced. The merger will bolster the development and commercialisation of the AppVision platform, now under the Prysm by Hirsch branding. Furthermore, it will improve synergies between Hirsch France's security offerings and command-and-control solutions, in line with Hirsch's strategic approach to turning its technological complementarities into growth prospects, as seen in its integrations with Sorhea, Til Technologies, and Foxstream. Strengthening intelligent video monitoring. Hirsch continues to emphasize sustaining the relationships Prysm has cultivated with its OEM and VAR clients. Existing teams, sales contacts, and commitments will remain unchanged, with the merger enhancing available resources while maintaining the independence of Prysm's distribution model. A new business line dedicated to intelligent video monitoring is being established within Hirsch, leveraging teams historically linked with ESI, thus meeting the rising market demand for such services. Focus on dedicated monitoring services. Olivier Reyre, CEO of Hirsch France, highlighted that, "This merger is fully aligned with Hirsch's strategy of bringing together complementary expertise to build an increasingly integrated security offering. By integrating Prysm's command-and-control and intelligent video monitoring expertise, we are further strengthening our ability to support our customers and OEM and VAR partners across the entire security value chain, from perimeter protection to monitoring services, including access control, intrusion detection, video management and command-and-control solutions." Jean-François Galtier, CEO of Prysm, commented, "Joining Hirsch enables our teams and our AppVision technology to benefit from the resources and international reach of a global brand, while preserving what has made us successful for more than 25 years: our product expertise and our close relationships with customers. It also creates new opportunities for our international network of value added resellers to bring the full Hirsch portfolio to new markets."

International Security Journal

Oct 6th, 2026

Hirsch announces its merger with Prysm

Hirsch merges with Prysm, the French software editor behind the AppVision command-and-control platform and a video monitoring specialist

Mobile ID World

Jun 16th, 2026

Hirsch and Unibeam make the SIM the anchor for enterprise authentication.

Hirsch and Unibeam make the SIM the anchor for enterprise authentication. Hirsch and Unibeam have introduced SecureSIM, an enterprise authentication method that turns the secure element already inside a phone's SIM into the root of a user's identity, doing away with separate apps, one-time codes, and physical tokens. Built on Unibeam's technology and added to Hirsch's identity portfolio, the offering uses the SIM, eSIM, and iSIM as a hardware anchor for phishing-resistant access from the device a worker already carries. The approach binds a cryptographic credential to a tamper-resistant component of the handset rather than to anything that travels over a network. Because the credential lives in the SIM's secure element, authentication is tied to hardware that cannot be copied as easily as a password or relayed like an SMS code, and the binding can be provisioned to the device remotely. For the user, the result is meant to feel like nothing more than using their own phone, while the organization gets an identity rooted in protected silicon. Phishing resistance is the central claim, and it follows from where the credential sits. A secret bound to the SIM and the device is not something a fake login page can capture, a fraudster can talk a user into reading aloud, or an attacker can lift through a SIM-swap takeover, the failure modes that make codes and shared passwords weak. SecureSIM is positioned to close those gaps while keeping the rollout light, since it rides on hardware the workforce already owns. "SecureSIM powered by Unibeam gives our customers another powerful tool to counter today's threats through hardware-backed security, without adding friction or operational burden," said Louis Modell, Global General Manager and Vice President of Identity Readers, Americas at Hirsch. Ran Ben-David, Chief Executive Officer and Founder of Unibeam, said the collaboration lets organizations adopt strong, hardware-rooted verification in a way that is simple, scalable, and ready for today's threat landscape. The companies note that compromised or stolen identities now feature in more than 80 percent of breaches. SecureSIM joins a market already crowded with phishing-resistant options anchored to hardware. HID has launched FIDO-certified hardware and an enterprise passkey management platform, and the broader push to make the mobile network itself an identity layer is visible in services such as the OTP-free verification Telin and IPification built across more than 40 networks. SecureSIM also speaks directly to the SIM-swap problem that operators have been tackling with measures like AT&T and Nokia's network-data sharing, by moving the credential into the SIM's protected hardware. SecureSIM is being positioned for enterprise identity security, with Hirsch and Unibeam demonstrating it at the Identiverse conference. By the Mobile ID World Editorial Team

Associated Press

Jun 15th, 2026

Hirsch launches SecureSIM to fight phishing with SIM-based authentication

Unibeam, a pioneer in SIM-based authentication, has launched SecureSIM™, a Hirsch authentication solution that uses device and SIM-bound identity to protect against phishing and identity threats. The solution joins Hirsch's existing multi-factor authentication offerings, SecureKey™ and SecurePass™. SecureSIM™ delivers enterprise-grade authentication using secure hardware within SIM cards, operating independently of regional limitations or carrier dependencies. The solution eliminates physical token requirements, reducing operational costs whilst providing cryptographic binding between the secure element and user device. With over 80% of breaches involving compromised identities, hardware-based authentication has become critical defence against increasingly sophisticated AI-powered attacks. SecureSIM™ offers remote provisioning, simple deployment and integration with employees' phones, minimising adoption friction whilst maintaining strong security. Hirsch demonstrated SecureSIM™ at Identiverse 2026 in Las Vegas this week.

Hirsch

Professional Service Systems Engineer

About the job